Greyhound Bus Company Complaint - Stranded
I am blind in my left eye, my left hand is damaged to the point that it does not work properly. I am also going deaf. I did not hear the driver say to remove ticket from envelope. When I went to the door to get on the bus, the driver was very rude about me not having my ticket out of the envelope and the man asked me if I could not hear, sarcastically. It took me about 30 second or so to get the ticket out of the envelope due to my left hand. He told me "see this is why you were supposed to have ticket out of envelope. You are holding up all the people behind you because you were too lazy to take out the ticket." I tried to explain to him that I am going deaf and he just said "whatever". On the way to my destination, he stopped 2 times and it was an express. Sometime during the trip he called the bus depot that we were supposed to go to and told the that they had no one going to Waco. The guy at the counter let the bus go because of the call. The driver had read the ticket in Fort Worth and knew I was going to Waco. When I arrived at Waco, the bus had already left due to his phone call. I was stranded in Waco for 15 hours and I only had to go 30 miles before I reached my destination. I believe the driver did it maliciously because I could not hear him about the envelope. When I approached the counter at the bus depot, I talked to the guy behind the counter. The bus driver was behind him. He took my ticket, gave a little smirk and threw the ticket at me. I did not appreciate the way I was treated and if I can find another bus line to travel by, I will use them. I believe that if you are going to deal with public in a professional state, you should be courteous at all times and not maliciously cause problems for the consumer.