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Goodyear Complaint - Research Goodyear Viva tires before you buy! - Walmart Goodyear Viva tires
Walmart Goodyear Viva tires - Complaint
I bought a set of Goodyear Viva tires. I have 50,000 miles on them, but my steering wheel started vibrating so I stopped at the local Goodyear store to have them check everything out. They told me that the right front tire was "separating". However, even though they make them for Walmart, they don't sell them. He said that they haven't sold them for 16-17 years!
Goodyear would not stand behind their product. They said that I had to go back to Walmart. So I did. While I waited.....for 1 1/2 hours. I reviewed my options and did some online searching. Seems that I'm not the only one who has this problem! Goodyear and Walmart both know of the safety issue, but continue to manufacture them and sell them!
I then found out that all Walmart was going to do was discount the price on another Goodyear Viva tire. I decided not to pay for defective tires that would have to be replaced in a year or so, and deal with the lousy service as well. I walked out. Hope you all do too! Safe driving to you!
Update: It's actually been 2 1/2 years, not 1 1/2. But in answer to the question posed in the comments, yes, I guess I did drive an average of 1600 miles a month! Wow! But the reason that I say I would be back in a year to go through this whole thing again is from other peoples reviews....I do have 3 other tires that the service man from Goodyear said were going to do the same thing. The warranty with these tires is 65,000 miles.
Goodyear would not stand behind their product. They said that I had to go back to Walmart. So I did. While I waited.....for 1 1/2 hours. I reviewed my options and did some online searching. Seems that I'm not the only one who has this problem! Goodyear and Walmart both know of the safety issue, but continue to manufacture them and sell them!
I then found out that all Walmart was going to do was discount the price on another Goodyear Viva tire. I decided not to pay for defective tires that would have to be replaced in a year or so, and deal with the lousy service as well. I walked out. Hope you all do too! Safe driving to you!
Update: It's actually been 2 1/2 years, not 1 1/2. But in answer to the question posed in the comments, yes, I guess I did drive an average of 1600 miles a month! Wow! But the reason that I say I would be back in a year to go through this whole thing again is from other peoples reviews....I do have 3 other tires that the service man from Goodyear said were going to do the same thing. The warranty with these tires is 65,000 miles.
Comments:
Posted by bcd on 2011-09-26:
Warranties are prorated throughout the tire industry so a discount is typical.
"I decided not to pay for defective tires that would have to be replaced in a year or so"
Do you drive 50,000 miles a year?
"I decided not to pay for defective tires that would have to be replaced in a year or so"
Do you drive 50,000 miles a year?
Posted by raven2010 on 2011-09-26:
What was the warranty on the tires? How many miles or years were covered?
Posted by GenuineNerd on 2011-09-26:
The Viva 2 (and the pricier Viva Authority) are both warranted for 65,000 miles by Walmart. I had Viva 2's on my 2004 Cavalier, and noticed the road noise increasing as the miles wore on. At 60,000 miles I replaced them with Bridgestone Weatherforce tires from Sears. The 2007 Cobalt I'm now driving came with almost-new Viva Authority tires from the previous owner...the Viva Authority is Walmart's top-of-the-line tire...I think it's similar to Goodyear's Assurance line. So far, so good with the Viva Authority's...only time will tell if they get worse with the miles.
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