Travelers Insurance Complaint - Incompetence at Best
My car was rear-ended almost 2 months ago by a Travelers client, and they have been the absolute worst company I have ever dealt with. After months of fighting with them and another company, as there was more than our 2 vehicles involved, the company still refuses to accept any liability. The Insurance Company for the third vehicle was the only one that scheduled me for a courtesy estimate at a body shop, even though the damage to the front of their insured vehicle was only cosmetic, as was the damage to the rear of the vehicle that hit me.
After all this time, I have photographic evidence of the extensive damage to the back of my vehicle and the front of the vehicle that hit me, both vehicles sustaining frame damage. The only answer received from Travelers was "I have a recorded statement from the driver of the third vehicle stating that vehicle hit the second vehicle and MIGHT have pushed it into mine." When asked how to justify minor cosmetic damage only for that impact compared to the major damage with my impact, the agent could give no plausible explanation, only kept referring to the recorded statement. When asked when a person's statement was taken as proof over factual evidence (photos, body shop estimates, and the extensive repairs already completed on the second vehicle), I was told the facts are being taken into account, but "we have a recorded statement".
This is the most useless company, and is clearly intent on ignoring their financial obligations as an insurance company. Not only would I never recommend contacting them for your own personal insurance, I pray that no other vehicle accident victim has to experience this complete lack of customer service and professionalism. After reading some of the other reviews, it is apparent that this lack of professionalism is demonstrated to their own customers as well, which is truly sad. Again, stay as far away from this company, or any of their insured drivers, as you possibly can unless you want to experience the same feeling of violation.