Verizon Wireless Complaint - Customer Service
After my 2 year contract was up I went to cancel my contract. First I called on July 12 to make sure they cancel me on the 19th of July(contract expiration date). They told me I can't cancel until the expiration date or they will charge me early cancellation fees. So I call them back on the 19th of July (they say their records indicated I called on the 21st of July) so okay if I called 2 days later no big deal, BUT they still charged me a full month of service for July 20- August 19. They said they will credit me 50% of my bill. I asked if they can just charge me for the 2 extra days instead. Verizon said they cannot do that.
My complaint is are they that strapped for business that they cannot charge for the two days on my contract and have to charge 50% of my regular months bill? This, in my opinion, is very bad customer service for a company as large as Verizon who cannot properly reduce a bill that is totally due? Come on Verizon, show that you want more business in taking care of your customers. Two days is all I am asking that you have me pay, not a half months worth.
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