Carnival Cruise Line (out of Baltimore, MD) Complaint - Vista Suite, Room 7298 Online Photo Very Misrepresented
This was my 3rd year in a row on a Carnival Cruise Lines. We sailed to Bermuda out of Baltimore, Md. My cruise did not start off on the right foot. I started cruising back in 2009 with Carnival and each year we would upgrade to another room. Well, was I ever surprised when I opened the door to our Vista Suite, Room 7298 this past September 18th, 2011. The room was entirely different than the photo used to depict the Vista Suite on the Carnival Cruiseline website. Each catagory of rooms has an identifying picture, but this particular Vista Suite photo was NOT the room I walked into that day. I immediately called the front desk and told them of my disatisfaction about this suite. After telling her how I felt the picture of the suite was misrepresented and I was not satisfied, the first thing she said to me was "I see you booked this cruise with Cruise.com". I said "Yes I did" but the photo I saw when searching my cruise for the Vista Suite didn't look anything like room #7298. I told her I would like to be accommodated with another room like the one in the photo. She asked me to hold on, then got back to me telling me that Carnival was sorry I was not satisfied with the room but they unfortunately had no other rooms available as it was a sold out cruise. She also said in a few days Carnival will be in touch with me. Well, two days later I received a letter in my room from Carnival thanking me for choosing the Carnival Pride for my vacation, appreciating my patronage, regretting no other cabins available at this time but should one become available, they would gladly contact me to make arrangements to relocate and should I require further assistance, and not to hesitate to contact Guest Services should I need any further assistance. What a joke that was !!! and how did they expect to get another cabin available if it was a "Sold Out Ship" !!! This letter came from the Guest Services Supervisor, Ma Vanessa Ungson.
I will also be notifying Cruise.com of my situation. Although I feel the responsibility of the misconceptive photo belongs to Carnival Cruise Line.
Let's face it... we all know how photo lenses make the difference in a photo and that is exactly what happened here !!! So, I spent $3,375.41 for this Suite and it was NOT what I thought I had purchased.
DO NOT book the Vista Suite as it is NOT depicted properly online.
"BUYER BEWARE" of Room Photos for the Vista Suite, Room 7298.
This room is very DECEPTIVE as to actual room on the Carnival Pride.