XM Sirius Radio Complaint - XM Sirius Fraudulent Billing
While reviewing my credit card statements, I noticed a monthy charge for XM radio and a quarterly charge. My account was being billed quarterly and my spouse had noticed the 2 previous charge card statements had a monthly XM radio charge also. She had assumed we were on a monthly payment plan. I assumed that one of the kid's cars had the XM radio package (we have 5 cars). It turned out we only have 1 XM radio account and that XMSIRIUS had added a strangers account to our credit card. We spent over 2 hours and talked to 7 people and 2 months later we still had not received any credit. Called in again (another hour)and discovered that the mystery person had his radio plan adjusted to a yearly bill (with a 3 month credit-yes the credit was from my charge card).
So it was almost 3 months, 3 hours of calls, and 8 separate people and I still had the disputed charges on my credit card.
It seems like the first few people you get when you call, just want to talk you into upgrading your plan.