XM Sirius Radio Complaint - XM Sirius Fraudulent Billing
While reviewing my credit card statements, I noticed a monthy charge for XM radio and a quarterly charge. My account was being billed quarterly and my spouse had noticed the 2 previous charge card statements had a monthly XM radio charge also. She had assumed we were on a monthly payment plan. I assumed that one of the kid's cars had the XM radio package (we have 5 cars). It turned out we only have 1 XM radio account and that XMSIRIUS had added a strangers account to our credit card. We spent over 2 hours and talked to 7 people and 2 months later we still had not received any credit. Called in again (another hour)and discovered that the mystery person had his radio plan adjusted to a yearly bill (with a 3 month credit-yes the credit was from my charge card).
So it was almost 3 months, 3 hours of calls, and 8 separate people and I still had the disputed charges on my credit card.
It seems like the first few people you get when you call, just want to talk you into upgrading your plan.
More Reviews on XM Sirius Radio :