Home Depot Complaint - Roofing Scam - GAF Roofing
NEW YORK -- I contracted with Home Depot At Home Services to replace the roof on my house for several reasons. First, I wanted to go with an installer who was certified by the manufacturer, thereby allowing the highest level of warranty protection. I researched the project thoroughly and worked closely with the Home Depot salesman, [snip], for several months before signing the contracts. Mr. [snip] assured me that the work would be performed by a Home Depot crew, and not a subcontractor.
Imagine my horror when I arrived home unannounced one morning to find a crew of illegal alien, day laborers installing my roof. They were under the direction of an American foreman, and took great pleasure in urinating in my bushes. The extent of this problem came to light some months later when a neighbor's child described to her parents, in detail, the characteristics of an uncircumcised penis. Several shrubs were damaged along with this poor child's innocence.
The installation was completed the next day. The end product looked exactly as one might expect, given the qualifications of the "installers." GAF Camelot shingles (their most premium product)were jammed and buckled against the dormers. At least two bundles of a different color shingle - the GAF representative was later able to name the errant color from fifty yards - were used in the roof. Nonlinear shingle courses gave the illusion of a deep valley in the center of one roof. When shingle courses ended in wildly variable lengths, the excess was simply hacked off. It looks more like the excess material was bent back and forth until broke off, leaving a jagged edge.
Needless to say, I was very dissatisfied with the finished product. I was able to arrange a site visit with the regional GAF representative, a Home Depot representative, and the subcontractor. Yes, a subcontractor, after I had been assured that the work would be performed by Home Depot employees. The subcontractor drove up in a brand new Mercedes Benz and claimed that his "partner" had supervised the entire project. I had never seen this person before, and he had certainly never been on my property. He described a crew that was about two generations removed from the illegals who installed my roof. Luckily, I have a pretty sophisticated video security system and was able to capture some resolute portraits.
The GAF representative was mostly unwilling to acknowledge the roofing errors, preferring to inquire as to whether the month-old roof was leaking. If it wasn't leaking, he said, the matter was one of esthetics, a subject in which he was completely uninterested. I reminded him that the old roof (30 years old to be exact) wasn't leaking either, but I sure wouldn't pay $25,000 for it.
Home Depot is not sure who installed my roof, but they admit that there are serious problems. They have offered to have the subcontractor of record correct the errors. I have informed Home Depot that I prefer to avoid the robberies, home invasions, sex crimes, and homicides associated with the undocumented-alien workforce.
Had I wanted to expose my family to these perils, I would have a chosen a roofing company from the yellow pages, and taken my chances. Instead, I selected the most recognized name in home improvement. They sold the job to a subcontractor, who in turn sold it to a sub-subcontractor.
I would like to thank those of you who have contacted me with information. You will be happy to know that local media have expressed an interest in the case. One investigative reporter has offered to bring in experts to oversee the removal of the Home Depot roof. The entire process will be documented on tape for later broadcast. Footage from my security system will supplement the professional footage. Images of the roofing crew will be sent to law enforcement for comparison to known fugitives.
Please learn from my experience and avoid Home Depot At Home Services. They are prostituting their name and reputation at the expense of the consumer.