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Home Depot Complaint - Roofing Scam - GAF Roofing
GAF Roofing - Complaint
NEW YORK -- I contracted with Home Depot At Home Services to replace the roof on my house for several reasons. First, I wanted to go with an installer who was certified by the manufacturer, thereby allowing the highest level of warranty protection. I researched the project thoroughly and worked closely with the Home Depot salesman, [snip], for several months before signing the contracts. Mr. [snip] assured me that the work would be performed by a Home Depot crew, and not a subcontractor.
Imagine my horror when I arrived home unannounced one morning to find a crew of illegal alien, day laborers installing my roof. They were under the direction of an American foreman, and took great pleasure in urinating in my bushes. The extent of this problem came to light some months later when a neighbor's child described to her parents, in detail, the characteristics of an uncircumcised penis. Several shrubs were damaged along with this poor child's innocence.
The installation was completed the next day. The end product looked exactly as one might expect, given the qualifications of the "installers." GAF Camelot shingles (their most premium product)were jammed and buckled against the dormers. At least two bundles of a different color shingle - the GAF representative was later able to name the errant color from fifty yards - were used in the roof. Nonlinear shingle courses gave the illusion of a deep valley in the center of one roof. When shingle courses ended in wildly variable lengths, the excess was simply hacked off. It looks more like the excess material was bent back and forth until broke off, leaving a jagged edge.
Needless to say, I was very dissatisfied with the finished product. I was able to arrange a site visit with the regional GAF representative, a Home Depot representative, and the subcontractor. Yes, a subcontractor, after I had been assured that the work would be performed by Home Depot employees. The subcontractor drove up in a brand new Mercedes Benz and claimed that his "partner" had supervised the entire project. I had never seen this person before, and he had certainly never been on my property. He described a crew that was about two generations removed from the illegals who installed my roof. Luckily, I have a pretty sophisticated video security system and was able to capture some resolute portraits.
The GAF representative was mostly unwilling to acknowledge the roofing errors, prefering to inquire as to whether the month-old roof was leaking. If it wasn't leaking, he said, the matter was one of asthetics, a subject in which he was completely uninterested. I reminded him that the old roof (30 years old to be exact) wasn't leaking either, but I sure wouldn't pay $25,000 for it.
Home Depot is not sure who installed my roof, but they admit that there are serious problems. They have offered to have the subcontractor of record correct the errors. I have informed Home Depot that I prefer to avoid the robberies, home invasions, sex crimes, and homicides associated with the undocumented-alien workforce.
Had I wanted to expose my family to these perils, I would have a chosen a roofing company from the yellow pages, and taken my chances. Instead, I selected the most recognized name in home improvement. They sold the job to a subcomtractor, who in turn sold it to a subsubcomtractor.
I would like to thank those of you who have contacted me with information. You will be happy to know that local media have expressed an interest in the case. One investigative reporter has offered to bring in experts to oversee the removal of the Home Depot roof. The entire process will be documented on tape for later braodcast. Footage from my security system will supplement the professional footage. Images of the roofing crew will be sent to law enforcement for comparison to known figitives.
Please learn from my experience and avoid Home Depot At Home Services. They are prostituting their name and reputation at the expense of the consumer.
Imagine my horror when I arrived home unannounced one morning to find a crew of illegal alien, day laborers installing my roof. They were under the direction of an American foreman, and took great pleasure in urinating in my bushes. The extent of this problem came to light some months later when a neighbor's child described to her parents, in detail, the characteristics of an uncircumcised penis. Several shrubs were damaged along with this poor child's innocence.
The installation was completed the next day. The end product looked exactly as one might expect, given the qualifications of the "installers." GAF Camelot shingles (their most premium product)were jammed and buckled against the dormers. At least two bundles of a different color shingle - the GAF representative was later able to name the errant color from fifty yards - were used in the roof. Nonlinear shingle courses gave the illusion of a deep valley in the center of one roof. When shingle courses ended in wildly variable lengths, the excess was simply hacked off. It looks more like the excess material was bent back and forth until broke off, leaving a jagged edge.
Needless to say, I was very dissatisfied with the finished product. I was able to arrange a site visit with the regional GAF representative, a Home Depot representative, and the subcontractor. Yes, a subcontractor, after I had been assured that the work would be performed by Home Depot employees. The subcontractor drove up in a brand new Mercedes Benz and claimed that his "partner" had supervised the entire project. I had never seen this person before, and he had certainly never been on my property. He described a crew that was about two generations removed from the illegals who installed my roof. Luckily, I have a pretty sophisticated video security system and was able to capture some resolute portraits.
The GAF representative was mostly unwilling to acknowledge the roofing errors, prefering to inquire as to whether the month-old roof was leaking. If it wasn't leaking, he said, the matter was one of asthetics, a subject in which he was completely uninterested. I reminded him that the old roof (30 years old to be exact) wasn't leaking either, but I sure wouldn't pay $25,000 for it.
Home Depot is not sure who installed my roof, but they admit that there are serious problems. They have offered to have the subcontractor of record correct the errors. I have informed Home Depot that I prefer to avoid the robberies, home invasions, sex crimes, and homicides associated with the undocumented-alien workforce.
Had I wanted to expose my family to these perils, I would have a chosen a roofing company from the yellow pages, and taken my chances. Instead, I selected the most recognized name in home improvement. They sold the job to a subcomtractor, who in turn sold it to a subsubcomtractor.
I would like to thank those of you who have contacted me with information. You will be happy to know that local media have expressed an interest in the case. One investigative reporter has offered to bring in experts to oversee the removal of the Home Depot roof. The entire process will be documented on tape for later braodcast. Footage from my security system will supplement the professional footage. Images of the roofing crew will be sent to law enforcement for comparison to known figitives.
Please learn from my experience and avoid Home Depot At Home Services. They are prostituting their name and reputation at the expense of the consumer.
Comments:
Posted by tpebop on 2005-08-01:
I am not sure what a figative is but I would have called INS as soon as I saw those unducumented workers
Posted by KenPC on 2005-08-01:
INS doesnt care about illegals...and will not respond if you complain. Not really their fault, they have never been staffed to do so, and instructed not to detain anyone.
But... the trick to resolving this is to directly to Home Depot corporate. A Home Depot Manager's yearly bonus is largely based on how many customer complaints do not reach corporate level. Once they know that you are going over their head, they will scramble to make you happy. DOnt back down, and dont give up... you'll get a whole new installation out of this.
But... the trick to resolving this is to directly to Home Depot corporate. A Home Depot Manager's yearly bonus is largely based on how many customer complaints do not reach corporate level. Once they know that you are going over their head, they will scramble to make you happy. DOnt back down, and dont give up... you'll get a whole new installation out of this.
Posted by socal1 on 2005-08-07:
How do you know they were illegal? Did you demand to inspect their DL's or Green Cards?
To claim that they are illegal without any stated proof significantly belittles your valid complaints about the quality of work you received. These claims cast serious doubt about the validity of your complaint.
To claim that they are illegal without any stated proof significantly belittles your valid complaints about the quality of work you received. These claims cast serious doubt about the validity of your complaint.
Posted by miantani75 on 2005-08-07:
Troll.
Posted by CGB on 2005-09-14:
I have had a similar experience with defective GAF shingles (Grand Sequoia). Even though we had an agreement with the GAF reps, orally and in writing to get new comforming shingles and GAF would pay all damages the representatives later tried to cover-up that there was a defect. The legal department at GAF also has perpetuated this scam. We also have video survellence and caught the GAF reps in lie when they said they evaluated the shingles and opened 8-10 packs. The surveillence video contadicts that statement. Can you refer me to the investigtion person that is interested in your case? My e-mail is: CGBREHAB@aol.com
Posted by Truth Prevails on 2006-06-27:
Having recently quit Home Depot At-Home Services as a Sales (roofing) Consultant, I cannot begin to tell you how unethical this company really is.
First of all, HD is in most cases 100-150% higher in cost than the highest estimates consumers would show me for similar work and materials. This constitutes PRICE GOUGING of the highest kind, and in it's purest form.
Home Depot install services also requires AS A CONDITION OF EMPLOYMENT, that the new hire SIGN a waiver form, allowing the company to rob their salepeople of their HARD earned commissions that are owed to them, when they quit HD. This is the salespersons punishment for daring to quit the ALMIGHTY HOME DEPOT! Home Depot owes me over $1,300.00 dollars.
When I was interviewed for the sales consultant position, I asked the sales manager, "What happens to the money if in estimating a roof I am over in price?" He told me that when the PROJECT MANAGER conducts a "PII" Pre-installation inspection, if the PM finds a overage in cost estimate, the customer would receive a credit on their final payment, and if the amount is minimal, the customer would be issued a HD Gift Card. Well to the day I quit HD, none of my customers who trusted me with their orders ever received a refund. I have proof of this! I made the Human Resource dept. privy to all my complaints. No Replies yet.
In closing, I could not any longer work for this company. My conscience was terribly troubled. One last note. Please do not have HD come to your home for a roofing, window, or siding estimate. Don't say I did not warn you. You are inviting trouble!
First of all, HD is in most cases 100-150% higher in cost than the highest estimates consumers would show me for similar work and materials. This constitutes PRICE GOUGING of the highest kind, and in it's purest form.
Home Depot install services also requires AS A CONDITION OF EMPLOYMENT, that the new hire SIGN a waiver form, allowing the company to rob their salepeople of their HARD earned commissions that are owed to them, when they quit HD. This is the salespersons punishment for daring to quit the ALMIGHTY HOME DEPOT! Home Depot owes me over $1,300.00 dollars.
When I was interviewed for the sales consultant position, I asked the sales manager, "What happens to the money if in estimating a roof I am over in price?" He told me that when the PROJECT MANAGER conducts a "PII" Pre-installation inspection, if the PM finds a overage in cost estimate, the customer would receive a credit on their final payment, and if the amount is minimal, the customer would be issued a HD Gift Card. Well to the day I quit HD, none of my customers who trusted me with their orders ever received a refund. I have proof of this! I made the Human Resource dept. privy to all my complaints. No Replies yet.
In closing, I could not any longer work for this company. My conscience was terribly troubled. One last note. Please do not have HD come to your home for a roofing, window, or siding estimate. Don't say I did not warn you. You are inviting trouble!
Posted by Larry The Roofer on 2009-01-16:
Just for yor information. Home Depot doesn't install anything. The people you deal with are independant contractors using Home depot's Name and pay them a royalty.
The sales force are commissioned salesmen and the workers are independant subcontractors. As far as your roof problems, it sounds like you only had minor problems. I've been in the roofing business for over 40 years and YOU ARE ONE OF THOSE NUT CASES WE ALL EXPERIENCE ABOUT I IN 1000 CUSTOMERS. By the way these contractors don't even use HOME DEPOT Materials, they order from the local roof suppliers.
The sales force are commissioned salesmen and the workers are independant subcontractors. As far as your roof problems, it sounds like you only had minor problems. I've been in the roofing business for over 40 years and YOU ARE ONE OF THOSE NUT CASES WE ALL EXPERIENCE ABOUT I IN 1000 CUSTOMERS. By the way these contractors don't even use HOME DEPOT Materials, they order from the local roof suppliers.
Posted by smkur50 on 2009-09-15:
You obviously don't know how construction works. You really think HD has any construction crews? It is almost always subcontracted. You act like you did all this homework for a perfect experience and roof..but failed in many aspects.
Your claims of illegals takes away from validity to your claims. I don't think even bothered to check any green cards/ID's before making these claims. They have to urinate somewhere, why didn't you offer your bathroom or request a port-a-potty? They can't hold it all day you know?
Why would GAF care or cover ANYTHING? Their shingles were not defective, they didn't install them.
Your complaint is with the subcontractor and they should be insured.
I agree with a few folks here. You may have had a valid complaint in the appearance of your roof but decided to exagerate your whining to get attention and stereotype a very hard working group of people. Check your facts before crying. You are on of the 1 in 1000 people that we run across also!
Your claims of illegals takes away from validity to your claims. I don't think even bothered to check any green cards/ID's before making these claims. They have to urinate somewhere, why didn't you offer your bathroom or request a port-a-potty? They can't hold it all day you know?
Why would GAF care or cover ANYTHING? Their shingles were not defective, they didn't install them.
Your complaint is with the subcontractor and they should be insured.
I agree with a few folks here. You may have had a valid complaint in the appearance of your roof but decided to exagerate your whining to get attention and stereotype a very hard working group of people. Check your facts before crying. You are on of the 1 in 1000 people that we run across also!
Posted by PepperElf on 2009-09-15:
Though to be honest.... how can you tell if the crew is really full of "illegals"?
Many legal citizens also use their own languages when talking to each other.
Hell in the Navy, I got use to hearing Tagalog a lot, because many of the Filepeno sailors would use it to talk to each other.
Many legal citizens also use their own languages when talking to each other.
Hell in the Navy, I got use to hearing Tagalog a lot, because many of the Filepeno sailors would use it to talk to each other.
Posted by bearkatkitten on 2009-09-15:
Smkur, you are aware that this complaint was made in 2005. I highly doubt the OP is going to come back to this site and see your response. But, stranger things have happened.
Posted by PepperElf on 2009-09-15:
dang i hate when they pull crap up from years ago
Posted by Cat312 on 2010-12-15:
I had my roof installed by Home Depot in 2007. The sales person at Home Depot offered me several packages to choose from and I selected the higher priced package because it came with a 'Lifetime Peace of Mind' guarantee. The sales Rep also guaranteed if there were any damages inside my home due to any leaks from their roof, that they were fully insured and would be responsible. The roof began leaking in 2008, again Sept 2009. They came to 'fix' these leaks. In April 2010 the leaks worsened causing a great deal of damage to my home. Home Depot sent their 'field team' to investigate the issue, and this is when they discovered the installation was done incorrectly. Their installers used aluminum and copper around the skylights causing a chemical reaction, deteriorating the frames of the skylights, causing $86,000 of damages. It has been 3 months of dealing with Home Depots insurance company, Sedgwick, of which Mr. Dwayne Smith has avoided my calls, and my attorney’s calls. When finally getting Mr.Smith on the phone, he claims he lost the estimate provided by both a private adjuster, and my General Contractor. Meanwhile, Mr. Smith never provided his adjusters estimate. A total run around and stall tactic.
Now Mr. Smith Claims the issue is being investigated, this was the last we heard from him and that was November 18th. No Investigator has contacted us and it has been 4 weeks.
Though Home Depot admitted their error caused these damages, their insurance company refuses to be cooperative, and clearly dragging out my claim, making a bad situation severe. Home Depots ‘lifetime Peace of Mind guarantee" is an absolute joke. After three years they are ignoring my phone calls. I am left with a 27,000 roof that leaks, and a house that is inhabitable. It has been a homeowners NIGHTMARE.
Now Mr. Smith Claims the issue is being investigated, this was the last we heard from him and that was November 18th. No Investigator has contacted us and it has been 4 weeks.
Though Home Depot admitted their error caused these damages, their insurance company refuses to be cooperative, and clearly dragging out my claim, making a bad situation severe. Home Depots ‘lifetime Peace of Mind guarantee" is an absolute joke. After three years they are ignoring my phone calls. I am left with a 27,000 roof that leaks, and a house that is inhabitable. It has been a homeowners NIGHTMARE.
Posted by Cat312 on 2010-12-15:
Would love to know what media took interest. I have the same problem, however with 86,000 of damages from their installation! Any advise would help greatly, they are stalling my claim for over 3 months!!
Posted by Bel on 2013-02-12:
I wish I have seen this page prior opting for GAF with All pro siding and windows as the installer.I have seen problems with the workmanship and neither the contractor nor GAF want to take responsibility. It's about about 50 shingles to be re-worked, how about if there was leaks?
I'll hire a new company and use their report to sue both GAF and all pro.is this the right thing to do?
Thank you
I'll hire a new company and use their report to sue both GAF and all pro.is this the right thing to do?
Thank you
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