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Warranty Direct Complaint - Unjustified claim denial - CV joint/axels on 2004 VW Beetle
CV joint/axels on 2004 VW Beetle - Complaint
Purchased full 25/25 Xtra Care warranty from Warranty Direct in good faith
($1714.50 covered 2yrs or 25K miles) at 5K miles/8mo into coverage, had a problem with CV joints causing vibration in turns Rt and Lt. On inspection by Tire Dealer, joint bearings, RT & Lt, were found to be breaking down with metal filings thrown into rubber boot casusing lube to leak. Tire dealer called WD for repair authorization and was denied, due to assumption that rubber boot, which is uncovered by contract, failed from an external road hazzard causing lube to leak and thus caused premature wear on bearing. (This is like "what came first, the chicken or the egg?" mentality)
First, both Rt and Lt CV joint wear caused symptoms simultaneously indicating that wear was initiated by bearing failure in the joint, not a puncture or failure of the rubber boot. Secondly, my tire dealer observed the CV joints (RT and LT) directly with his own 2 eyes. The WD administrator merely speculated that it was simply failure of an uncovered part.....case denied!!
I get it now........They can find a reason to deny ANY CLAIM they want and the "call bank/Customer Service folks" all are coached very well on key words and ways to find denial. I am cancelling my gig with them before I loose any more money!! If any class action process is started or is presently building, please let me know........kenpaulovich@Yahoo.com
($1714.50 covered 2yrs or 25K miles) at 5K miles/8mo into coverage, had a problem with CV joints causing vibration in turns Rt and Lt. On inspection by Tire Dealer, joint bearings, RT & Lt, were found to be breaking down with metal filings thrown into rubber boot casusing lube to leak. Tire dealer called WD for repair authorization and was denied, due to assumption that rubber boot, which is uncovered by contract, failed from an external road hazzard causing lube to leak and thus caused premature wear on bearing. (This is like "what came first, the chicken or the egg?" mentality)
First, both Rt and Lt CV joint wear caused symptoms simultaneously indicating that wear was initiated by bearing failure in the joint, not a puncture or failure of the rubber boot. Secondly, my tire dealer observed the CV joints (RT and LT) directly with his own 2 eyes. The WD administrator merely speculated that it was simply failure of an uncovered part.....case denied!!
I get it now........They can find a reason to deny ANY CLAIM they want and the "call bank/Customer Service folks" all are coached very well on key words and ways to find denial. I am cancelling my gig with them before I loose any more money!! If any class action process is started or is presently building, please let me know........kenpaulovich@Yahoo.com
Comments:
Posted by Southern Gentleman on 2012-01-15:
I am surprised that people still actually buy warranties from this company. Haven't they been shown to be running a scam for years?
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