HumanaOne Insurance Complaint - HumanaOne Scams Consumers
After losing my dental Insurance from work I felt it would be worth checking into getting a family dental insurance policy. Humana is a well know company right??? I called the company representative on August 19th 2011 and this is what happened: In a very high pressure sales pitch about how great the policy was the representative told me that their in net work providers provide discounts of 28% for many procedures including crowns, root canals, and so on. The discount services were effective immediately. I asked if a specific dentist we just started seeing was an in net work provider. The representative stated yes. I said- so the discounts you stated will be honored by this dentist? He replied that they would be honored by this dentist. I signed up. Wow was I wrong. I talked with he dentist after I got off of the phone and guess what? They do not give any discounts to patients for HumanaOne. I cancelled my policy which was not in effect until September 1st 2011 ( full two weeks before coverage was to begin). Oh the night mare run around begins. You have to email the company to cancel you can't do it over the phone. I emailed over ten times-no response. Then I finally get an acknowlegement of my email to which I could not reply. It just said they received the emailfrom me to cancel nothing more. I emailed again. I finally get a letter stating my insurance was cancelled as of September 1st, no mention of my refund. I called the company on 9/27 to find out that I have to write to their grievance department to try to get a refund but they would keep $35.00 no matter what. The representative did not tell me this either. Now I am told that this is their service fee. What service? I was given false information about the policy coverage and discounts, given the run around to cancel the policy and given a huge run around about a getting a refund.
Stay away from Humana's service!