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O.co (Overstock) Complaint - "Solid pine wood" cabinet is pressboard!

Review by virgina_tide on 2011-09-27
The good: On a recent order for a tall pine cabinet, Overstock customer service was simply outstanding - friendly, efficient. I was sent the wrong color cabinet, they had it picked up and expedited delivery of the correct color cabinet. Customer service was impressive. The bad: Upon assembly, my new "pine" cabinet turned out to be made of heavy pressboard and melamine plastic (the knobs might be wood - maybe). All if it. Evidently this cabinet HAD been made of pine at some point, but for cheapness' sake a very cute piece is now being produced in cardboard and resin. And no-one at Overstock bothered to check or update the website, or they figured people won't notice or care - especially since the "weathered" finish isn't distressed, it is a solid coat of paint to cover the pressboard. Too bad my new "pine" cabinet may last a year or two, before it starts to look like *&&^% the way MDF does after it gets nicked up. I'd send it straight back except I used glue in the assembly before I realized this thing was ALL pressboard - not even the doors are wood.

Personally I am back to shopping thrift or outlet stores if I need WOOD furniture, so I can take a hard look at what I am buying and don't have to worry about whatever environmental toxins may be in Chinese pressboard. Guess thrift stores and yard sales are the only way to buy WOOD furniture anymore if you are on a tight budget, unless I build it myself.
Comments:2 Replies - Latest reply on 2011-09-27
Posted by Anonymous on 2011-09-27:
I believe what you say. A friend of mine bought ceiling fans from overstock that claimed to be brushed nickel. The blades were cheap wood that had been spray painted to look like brushed nickel. And, not painted that well either!

Why can't they just state what it really is that they are selling?
Posted by virgina_tide on 2011-09-27:
JISCal1 - Thank you, my home is stuffed with rustic pine furniture I have assembled, including a few pieces from Overstock that are pine (including a taller version of the cabinet I described that IS pine). I don't know why these companies BS - some, like IKEA, are very careful - others, just seem to pass off MDF as wood, or say something is wood if it's a mix of MDF and wood. If I were your friend I would have been furious - or maybe laughed and sent the stuff back. It'll be a long time before I shop Overstock again.

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