Greyhound Trasportation Complaint - Total disregard or sympathy shown for customers

Review by victoriawilson2513 on 2011-09-27
On Saturday September 24th. at 3:15 P.M. I caught the bus from Las Vegas, Nev. My arrival time was Monday evening at 4:15. My day to return back to my job. But sometime Sunday morning the bus broke down. We were told it would be approximately 3 hrs. before another bus would come. But instead some mechanics were dispatched to the scene and we were back on the road in 2-1/2. Now behind time and lo on cash we arrive in St. Louis bus terminal we go to the ticket counter to find out when our next connection home is they re-issue us a whole new set of tickets saying that our travel time of departure will be at 1-20pm that after noon which we arrived at 5:35am. They never offered any kind of compensation not even a meal ticket not to mention now I'll be two days late for work a diabetic with nothing to eat thank god my uncle sent me money to eat with. what happenened to common courtesy for your patronage. I couldn't even borrow the pen at the counter to fill out the paper work for the paper work for the western union. Not to mention there goes my bonus for my perfect attendence at my job. I think judging from conversation some of us will think long and hard about leaving the driving to the dogs next time and maybe taking a flight on the wings will be an alternative to think about.
Comments:3 Replies - Latest reply on 2011-09-28
Posted by Venice09 on 2011-09-27:
What makes you think flying is any more reliable?

Based on what I've read, Greyhound is a horrible way to travel, but passengers need to take some personal responsibility, as in making sure they have the cash and food necessary in case something happens. And something is likely to happen with any form of transportation.
Posted by Anonymous on 2011-09-27:
I feel bad for your situation, but as a diabetic you know that there will be situations that can arise you you have to be proactive in maintaining your health.
Posted by spiderman2 on 2011-09-28:
A good rule for traveling no matter if you are going by train, plane, automobile or bus --
always have cash with you, you may need some road service when driving and they may only accept cash. If you need to be back to work, don't plan on arriving back from your destination hours before you need to work. Travel the day before, then if you do get delayed you have a little wiggle room in your schedule.

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