Bank of America Complaint - Fraud
My debit card info (debit card is in my possessio/not lost or stolen) was compromised over the 4th of July holiday and caused my rent check to bounce and other transactions to be denied. I was charged over draft fees left and right. When I called Bank of America to cancel my card immediately and file my complaint, the customer service representative began to give me a list of places where my debit card number was used...these were all unauthorized charges of roughly $550 plus $200 in overdraft fees. Bank of America only refunded me $541. They said it would take 90 days to investigate and they gave me a claim number to refer to when I call back in 90 days. It has now passed the 90 day period and I just routinely checked my account only to discover that Bank of America had not only taken the $541 back but charged me a $35 overdraft fee and are now showing me $565 overdrawn. I called to see why they took the money back and was told that someone had to been in possession of the card even if I did not know who it was and this is not considered identity theft...my debi card was in my possession the whole time, just the card number was being used. After 90 days of waiting to see what they found out they are trying to make me out to be the bad guy and in my opinion they are now the thief...they have now taken my money and then charged me $35 to do so. Now after 90 days they are telling me to go to the police and have them go to the different merchants so that tapes can be pulled showing the person who was using my number. I could have done this in the beginning instead of trusting them to handle to no advantage to me. I have waited 90 days to end up right back where it all began...minus the money that was taken from me. I have been with this bank for seven years, this is my first major complaint and I am treated like a criminal..will not EVER recommend them to anyone..closing account Asap!!!!
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