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Walmart Complaint - Walmart doesn't want to honor its price match policy and overcharges - price match policy, marked down prices not updated

price match policy, marked down prices not updated - Complaint
Review by tomcelicagts17 on 2011-09-28
You may have seen Walmart's commercials lately where the cashier matches a competitor's sale price with a big smile on her face, but it didn't go that smoothly for me today. I knew a local grocery store had 2 liters Pepsi on sale at 4 for $4, so I picked up four bottles and waited in line. I told the cashier of the grocer's price. She said she had to go check with the supervisor. After a few minutes, she came back and said she had seen the ad. Then the supervisor came over with the ad and said that since the grocer requires a discount card from their store and Walmart doesn't have a discount card, she couldn't match the price. There is a sign posted at every register that spells out the price match policy, so I read the section to the supervisor that stated that Walmart will match prices even if a discount card is required. I had to read it again even more loudly in front of other customers who had been waiting behind me in line all of this time before she agreed to honor the price. The supervisor had to read the sign herself, so apparently the Walmart cashiers and supervisors have not gotten the proper training or educated themselves on the details of the new policy. To make things even worse, the prices of two marked down items I bought had not been updated and I was overcharged. After looking at my receipt and spotting the price discrepancies I had to wait through a long line at the customer service desk to get refunded the difference.

Walmart - how about if you overcharge me on an item and I have to go to the service desk, I get one of that item for free, as our local grocer does? It seems only fair to me. Otherwise, you have no incentive to get your prices right. If the customer doesn't catch you overcharging them, then you get to keep the extra money you just stole. This sounds unethical and illegal, but Walmart is all about profit and customer inconvenience.
Comments:
Posted by Venice09 on 2011-09-28:
Outstanding review. Very insightful. You are indeed a savvy consumer.
Posted by spiderman2 on 2011-09-28:
http://walmartstores.com/10563.aspx
Here is a link to their policy and the author of this review is absolutely correct. I wonder what happens if you don't have it in writing and the manager has no clue what other stores are charging.
Posted by hard_working_cashier on 2011-09-28:
I'm sorry to hear they treated you so badly. Its sad to see that other stores act this way, even the management. At my store we've all read that paper and are well versed on the policy for price matching. Sadly though the only price match we are not able to do is with produce if the ad is by item and we sell it by pound. I myself have done this a few times, just calculating the difference for the customer. The supervisors at my store gave it a no go though.

I actually strongly believe that once we hear of another store selling an item for a lower price that the item should be marked down in the system for everyone. At least that was Sam Waltons look on things. To save money so people can live better. We are actually not allowed to mention ads and how people could save money on their items while they are checking out. I personally stretch that rule, telling many people the different types of ads they could look for and use for what they buy frequently at our store. Mind you they can't use any of the ads right there after I've told them about it, but I would hope it helps in the future.

Posted by hard_working_cashier on 2011-09-28:
Oh and spider customers do not need to bring or have proof of the ad... but it does make things so much easier. If you actually bring the ad in and show it to the cashier, they are more likely to mark down the item without getting a supervisor. At least this is how things are at my store... I don't think I've ever mentioned this on here.. but I actually work at store 001.
Posted by HRM Bea on 2011-09-28:
This is correct. Walmart does not price match if a bonus card is required. If I want the bonus card special, I always visit the store with that offer.
Posted by Venice09 on 2011-09-28:
HRM, Walmart does price match if a card is required. It's stated in spiderman's link to the policy.
Posted by jktshff1 on 2011-09-28:
Great review.
Sam Walton is dead and along with him Walmut's views on customer service and quality.
Posted by 2inform on 2011-09-28:
One must be careful about making sure any clearance merchandise at any retailer rings up correctly as these items are often overlooked when the system is updated.
Posted by Anonymous on 2013-03-28:
Ads like 4 for 4 are not price matched, they don't actually say that the item is a dollar each.

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