Walmart Complaint - Walmart doesn't want to honor its price match policy and overcharges - price match policy, marked down prices not updated
price match policy, marked down prices not updated - Complaint
You may have seen Walmart's commercials lately where the cashier matches a competitor's sale price with a big smile on her face, but it didn't go that smoothly for me today. I knew a local grocery store had 2 liters Pepsi on sale at 4 for $4, so I picked up four bottles and waited in line. I told the cashier of the grocer's price. She said she had to go check with the supervisor. After a few minutes, she came back and said she had seen the ad. Then the supervisor came over with the ad and said that since the grocer requires a discount card from their store and Walmart doesn't have a discount card, she couldn't match the price. There is a sign posted at every register that spells out the price match policy, so I read the section to the supervisor that stated that Walmart will match prices even if a discount card is required. I had to read it again even more loudly in front of other customers who had been waiting behind me in line all of this time before she agreed to honor the price. The supervisor had to read the sign herself, so apparently the Walmart cashiers and supervisors have not gotten the proper training or educated themselves on the details of the new policy. To make things even worse, the prices of two marked down items I bought had not been updated and I was overcharged. After looking at my receipt and spotting the price discrepancies I had to wait through a long line at the customer service desk to get refunded the difference.
Walmart - how about if you overcharge me on an item and I have to go to the service desk, I get one of that item for free, as our local grocer does? It seems only fair to me. Otherwise, you have no incentive to get your prices right. If the customer doesn't catch you overcharging them, then you get to keep the extra money you just stole. This sounds unethical and illegal, but Walmart is all about profit and customer inconvenience.