AT&T Complaint - U-Verse has been nothing but headache- Unfair billing too
AT&T sales representative appeared on our doorstep to sell us the U-Verse service bundle plan. He convinced us to switch to the plan for 30 day trial and if not satisfied to cancel. On 09/16/2011 we had an installation to the services performed. Then, for the next 6 days, we had over 7 different technicians trying to resolve the phone line, Internet and TV service disruptions and lack of services. On Wednesday 09/21/2011 I finally called and canceled and asked to be reverted back to the old working DSL line and phone services and have my TV hooked back up to Direct TV. I was promised a service date for 09/26/2011 all on the meantime, we had no services of all of the above from 09/16 and until 09/26. We returned the equipments as instructed on 09/23/2011. Today 09/28/2011, I received a bill from AT&T U-verse for $96.58. In addition, I still also received my DSL and phone line bill too. Here we are, left alone to try to explain again over and over. I feel this is unfair, wrong and deceptive. On top of this, my other DSL- Phone service line is also charging us for the service that was disrupted during this time too. AT&T should correct this, why should we pay for goods never been delivered; why over-promise the service and fail. If you're planning a switch to AT&T U-Verse, think again and ask your neighbors and friends to make sure not to believe the AT&T sales representative when he/she says that you're in the green zone for U-Verse; we were proven to be in the end of that line afterwords and 11 days later without Internet, TV or home phone line AND expected to pay a bill for it!!