Bank of America Complaint - Poor Service
I was dealing with Bank of America and fell behind on my loan because of unemployement. I began to get caught up but all the sudden they stopped accepting my partial payments to get me caught up. When I spoke with them they said unless it was a full payment they could not accept it. Then a few months later I got a letter of foreclosure in the mail. I contacted Bank of America to see what had to be done for me to get caught up. The representative was sup[puse to contact me with in 72 hrs and advise me what needed to be done. A week later I had not heard anything and called back. They thenstated they could not give me the informtion over the phone and would have to mail or fax. I do not have fax so I chose to have it mailed. They stated it would be here in 5-7 business days. Two weeks passes and didn't receive anything. I called back and they told me the same thing, 5-7 business days. It has been another 6 days and I have still not received anything. I called them today and they said it would take 24-72 hours for my fax to arrive. What the world. I have been trying for over a month to get my mortgage caught up but they keep giving me the run around. My foreclosure sale is scheduled for next week but I have yet to get any information. Seems to me like they would rather go through the foreclosure and sell the home then let someone catch up on payments. Meanwhile, as I wait to get caught up. it is costing me more in legal fees because of the foreclosure which will increase the amount I owe to get caught up.
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