Humana RightSourceRX Pharmacy Complaint - They Could Care Less !
I enrolled with Humana/RightSourceRX on Aug. 1 2011. They received my prescription for a controlled substance on Sept.19.2011. I kept checking the drug history page to find it's "In process". It is still "in process" as I write this. A pharmacist took it upon himself to deem this "dangerous to my health" and never notified me! They called the doctor for a substitute over a week ago, but there is none. Again they never called or emailed that there was going to be an indefinite delay in shipping the drug. When I called three days ago I was told it would ship that day since I told them I only had enough for three days. When I called today, the first of many people I was transferred to could only tell me that the pharmacist said it was dangerous for my health. When asked why after taking it for 38 years I was told only the pharmacist knows and "they don't talk to people". Sometime later, the third or fourth person I spoke with actually transferred me to a pharmacist, but she wasn't familiar with the situation. Another person said she would connect me with the "Failed Claims" department. After 'holding for 18 minutes I was told she only got an answering machine. Now they have to get a Prior Authorization and no one can tell me how long before the medication will be shipped...if at all!. Why didn't they ask that when they called him last week. Just now I was on the phone with them again for over 1 hour. The usual run around. Nobody takes credit and just passes the phone around. I have been taking this drug since December of 1973 and never had a problem till this Pharmacist tried to score points with his boss. If you don't want these kind of headaches or are already familiar with them...STAY AWAY FROM RightSourceRX Pharmacy. I have to go back to the doctor to get another prescription for a controlled substance. Fortunately I've been going to him for a long time. This is a good example of a supposedly highly educated individual taking responsibility much too far at my expense!