United States Postal Service Complaint - Constantly Harassed by Post Office Employee!

Posted by Venice09 on 2011-09-28:

Sounds like she needs a reality before she goes completely postal. She shouldn't treat customers that way, and someone needs to tell her. You shouldn't have to go out of your way because of one employee. Have you tried speaking to the Postmaster?

Posted by trmn8r on 2011-09-28:

The thing to do is either file a complaint or go to a different post office, in my opinion.

I always am able to stand to the side and borrow a pen. There is one post office in which I had to leave the counter, and they had pens on chains. I am surprised that this location you were at makes you leave the front counter, and there are no pens in the back.

Posted by Nohandle on 2011-09-28:

I'm sorry but complaining to the Postmaster about an employee will probably do as much good as complaining to the principal at the school about your child's teacher. Their hands unfortunately are tied in most cases but perhaps enough complaints might raise an eyebrow. With some employees it's virtually impossible to get rid of them. That's another story.

I'm fortunate in that I have a great carrier and at my nearest PO location the employees are all business but most pleasant. If the line is long they will open an additional window. I certainly can't ask for much more than that.

Posted by Anonymous on 2011-09-28:

The back counters have pens chained to them, but both pens were dry. I would of asked someone to borrow a pen but the only other customers were in the passport line and didn't speak English and I don't know how to ask for a pen in spanish. This woman is a damn tyrant. The post office across town doesn't require you to fill out your delivery confirmation or certified mail slips before approaching the counter. They have them at the back counter and they also ask if you want those services and if you do and you didn't grab a silp, they give you one. The downtown location also has the slips at the front counter and very other employee will give you the slip to fill out while they calculate the cost, but for some reason, this particular employee has made her own rule that you must fill them out before even getting in line! Its not the first time this has happened to me.

I am not going to file a compliant, I just said that in the heat of the moment. I will probably start going to one inside the care pharmacy because in my current hormonal state, if this woman harasses me one more time, I will probably be get banned from the post office. I wanted to file a complaint against my carrier once because she lost a package in her truck and I was told it was pointless because she can't be held responsible. I just think its ridiculous that a postal employee can be rude and treat people like this and get away with it!

Posted by Venice09 on 2011-09-28:

I went up against the post office once and actually won. Everyone told me I couldn't fight city hall, but I wrote to the Postmaster General in Washington DC, action was taken and the problem was resolved. That was almost thirty years ago, and we haven't had the problem since. And it wasn't just my problem. It affected everyone, but no one wanted to do anything about it. One simple letter caused mail service in the area to change forever.

Posted by Alain on 2011-09-29:

Good review and frustrating event. In case you change your mind about a complaint, you might take a look at this website http://gethuman.com/United_States_Postal_Service-customer-service_1116.html

Posted by jonthethird on 2011-09-29:

We have poor service in West Sacramento. My box rent came up due, nice USPO envelope provided to put the mailbox rental check in to pay. Put the check in, came back a few weeks later, the box was closed. Asked why, the counter said "rent not paid" I had to pay an additional $10 late fee. Three weeks after that, the USPO payment envelope was returned (this is an official, USPO payment envelope, preaddressed to the facility) ADDRESS UNKNOWN.

Posted by Slimjim on 2011-09-29:

Absolutely, file a complaint with the branch. Assuming she just doesn't have it out for you, then your complaint on her customer service skills will either join, or soon have company. That should suggest to the branch to either have her modify her abrasiveness or terminate her. I'm sure someone else with better people skills, would love that job right now.

Posted by clutzycook on 2011-09-29:

What is it about some PO employees? My mail carrier is also my next door neighbor. Every day when she delivers the mail, she will stop at her house (before she gets to mine), park the truck, run inside with her mail, let her dog out to pee, etc. I've clocked her at upwards of 10 minutes before she finally moseys on back to her truck and continues on her route!

Posted by Nohandle on 2011-09-29:

Clutzsy, I'm laughing because I still recall a neighbor having extensive remodeling done on his home. As a result there was a Porta-Pot in their front yard. Their next-door neighbor observed the temporary carrier, for over three weeks, grabbing what appeared to be a newspaper and helping himself to the new found restroom facilities. I guess when nature calls you do the best you can.