Outback Restaurants Complaint - Click 1 for English???

Review by jerry on 2011-09-29
Outback normally has pretty good food and reasonable Service for a Moderately Priced Chain. Then on you Ticket they have a WebSite where you can leave a Comment. I was going to do so with a Compliment; but at the WebSite I was asked to chose English or Spanish. I do NOT press 1 to hear anything in English in America, and I will be damned if I will Click a box to communicate in the Language that helped make this Country great.

My Soapbox..........American Business chasing the 'allmighty dollar' has sold itself out trying to please a group of people too lazy to learn the language of the Country they HAVE CHOSEN to make a living. I have to question just how legal is anyone under the age of 65 that does NOT speak English that is here. You decide!!!!

If you agree with me, call the Outback and speak to the Manager tell them that you REFUSE to take the Survey until they default the entire WebSite to English. If they want a Spanish Version, fine, Click a box. But let the people that are too lazy, or illegal, Click Boxes, not English Speaking Americans. Want to take any bets about such a WebSite in Australia????

Lat comment, why don't they have a French, German, Italian, etc choice also? Why, because those people as sophisicated enough to take it in English!!!
Comments:12 Replies - Latest reply on 2011-09-29
Posted by Venice09 on 2011-09-29:
That's not why there aren't options for other languages. The reason there is an option for Spanish is because it's the second most used language in the United States.
Posted by Alain on 2011-09-29:
Venice is right. Spanish is an option because Outback doesn't want to ignore a significant source of profit. A lot of countries where English is not the primary language will still have English translations available for the same reason. It's a fact of life in a global economy.
Posted by jktshff1 on 2011-09-29:
While I would usually agree with the "won't press for English on the phone, this is different. You are on the worldwide web. Outback has locations around the world.
Posted by Anonymous on 2011-09-29:
American business has to be smart about doing business - chasing the "all mighty dollar" makes smart business sense. Speaking from a business sense the US is a mature stagnating market, YUM brands (parent of KFC) opens over 1 location a day in China for example... growth is beyond our borders.
Ironic in that Outback sources its beef for use in America from Brazil and Argentina, both non English speaking.
Posted by Ben There on 2011-09-29:
I have seen several Outback restaurants in Mexico.

I also saw one in Sydney which was odd since they are an Australian-themed American-based restaurant.
Posted by T on 2011-09-29:
I don't agree with you. I don't speak any foreign language, but there are a lot of people here that do. Most of them happen to know English also. If a company wants to be more inclusive, I don't have an issue with that.

It sounds like your issue is much larger than Outback having a foreign language option on its phone menu.
Posted by Manuel on 2011-09-29:
I was on the fence about this one. Yes, English is the official language of the US, but on the Web, it is not uncommon to have to pick your country before moving on (go to some of the shippers' websites as an example).

Outback, however, has multiple locations in Mexico, Costa Rica, Argentina, and Brazil. The largest portion of their business is in English speaking countries, but the second largest seems to be in Spanish speaking countries. Portuguese is the smallest.
I can see why they would make you choose on a survey. I'm sure right now there is someone complaining in Spanish, wondering why he has to choose Spanish when he's in Mexico where Spanish is spoken.
Posted by Kris10 on 2011-09-29:
After readin this review I'm left wondering how someone concludes that the website, which I presume started with www., is purely for US customers. They have restaurants all over the world. Www stands for the world wide web. So, I would like to know if you have something against the rest of the world. Because they're an American based company, it's common sense that they'd put English first.

Just click it and get on with your life. You're adding more stress to your life by worrying about this which is perfectly legal and moral.
Posted by Churro on 2011-09-29:
When I was in Germany last Christmas every single restaurant I visited was able to supply me with an English menu and at every place the staff spoke enough English to transact business.

I wonder if that pisses off the German nationals.
Posted by Anonymous on 2011-09-29:
"I do NOT press 1 to hear anything in English in America"

....name a major company that doesn't have this option?

Sorry if this sounds rude, but I'm sick of hearing 'complaints' like this, it doesn't make US Citizens sound very intelligent.

Posted by leet60 on 2011-09-29:
If the OP wants to be truly correct, all business should default to these options and only Native Americans should not have to choose.

While English may be the prevalent language in the U.S. I found it offensive when I read the comment " how legal is anyone under the age of 65 that does NOT speak English that is here. "

The language one speaks has nothing to do with their legal status in the country. There is NO legal or official language in the U.S.
Posted by Ben There on 2011-09-29:
Only around 10 US States have names with English roots. We should have the other 40 kicked out!

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