National Car Rental Complaint - Left standing at the airport
On a Friday night I landed at Victoria Airport in B. C.I had previously checked the Victoria National Car Rental website via the airport website to see if they accepted cash payments. The website was quite specific that they did as long as certain documents were given to the person in charge at the time of the rental. I also called their customer service just to verify the information was correct and all was good. No problem Sir, is what I was told. As I walked up to their booth at 11:00 pm on Friday night with all my vacation plans in hand the gentleman at the counter said"NO" AND THAT WAS THE END OF THE CONVERSATION. My wife and I stood there in disbelief. Time for plan B, which at the time I did not think I needed. The best was when I sent an e-mail to National wanting an explanation. This is what they said, Thank you for helping us correct any customer service problems, we appreciate you taking the time to write. Are these people for real. My entire vacation plans were totally disrupted not to mention spending hours on a bus and missing out on meeting up with friends. I am so glad I could help them with their customer service. NEVER WILL THEY SEE A DIME OF MY MONEY.