Sears Complaint - Sears Appliance Repair
We have suffered very disappointing service from Sears Appliance Repair and Sears Customer Service around the same issue - a dishwasher for which we had purchased extended service. To begin the Maytag dishwasher itself had many repair issues. On three occasions Sears ordered the wrong part, on three occasions the repair was not done correctly and service had to come out again, and we, of course, had to stay home to be there.
Most frustrating has been since we began speaking to Sears Corporate Customer Service about the last repair, which is still incomplete, leaving our dishwasher inoperable. They have been stringing us along since last May around ordering the part that is required. I have spent countless hours on the phone with customer service staff, front line and supervisors, all of whom said that they were attempting to resolve the issues - that the part was on order, or the wrong part was shipped and the right part was now on order and so on. Since the last time I contacted Sears customer service by email they have not responded at all.
In the past we had purchased all our appliances for our home and some rental properties, from Sears. We will no longer be dealing with Sears - we have had far superior service from community based retailers and repair people.