Ford Credit Complaint - Manipulation of payments to incur lower credit rating and excessive late charges
I leased a 2009 Ford Flex. Everything was fine and no late payments were made. In October 2009 I became totally disabled but still made my payments. In March of 2010 I called Ford Credit and aske for a three month payment deferral to be paid at the end of the lease. They informed me a two month extension was available but stated that to qualify for relief from April and may payments I would need to make a payment[go figure] The cost of the extension would be an additional 221$,and they would put two payments on the end of the lease. Cost of two payments?700$ cost of extension?551$They know how to get you when your down.
I eventually fell two payments behind and the phone calls became incessant. Very much not the Ford your father owned. Finally in 2011 I started to get back on my feet. I sent them 800$ to cover that years apr-may payment. A month later I sent them 1400$ to cover June-July payments plus 166$ late fees plus 221$ extension fee. What they did against my request was made payments thru September leaving late fees to accrue and non-payment of extension to damage my credit with them.
Now if I want to lease from them again in six months OR buy out in six months my interest rate with either will be prohibitive. I just got off the phone with Ford Credit and after about 1 hour and two different, no three different agents, the first one hung up.[i wqsnt rude} I was drug around in a circle with them telling me what I should have done and me telling them that was what I was trying to do and them telling me IF I had done what I was trying to do we wouldn't have a problem. Keep in mind the reason they paid two payments forward was to protect me from missing payments that were not due yet. Sept.2011 my statement declared no payment was due and currently there were no charges on my account. Now today my Oct. staement arrived with the payment plus 166$ in late fees and 221$ in ext fees.
What Ford Credit will do is once they realize yo are a repeat lessor they will systematically manipulate your billing to damage your credit, incure late fees and have you believe it is your fault. Dont believe it. Its not you. At the end of my phone conversation I asked Michelle to stop talking about it, I had a solution. I would simply return my Ford Flex at term and noy buy from Ford anymore. That won't be too difficult. By the way, my Lincoln was built in Mexico and most of my Flex was built in Canada