Overstock.com Complaint - Just dont buy @ Overstock.com
11106, NEW YORK -- WARNING WHAT EVER YOU DO DONT BUY FROM OVERSTOCK.COM IT IS NOT WORTH IT!!!!!
I ordered a Duvet set from overstock the color I ordered was orange, I got dark rust. I called them after two hours with customer service, I was told the only thing they could do was accept the return and send out another one. The told me there I was guaranteed to receive my product as ordered as soon as they exchange was received! I waited 2 weeks... I got the rust duvet again (wrong color) At this point I was ready to keep it out of frustration...But this time they sent the wrong size. I asked to speak to a supervisor. I asked her to read the notes on the account; she asked me if she had to read all of them? I told her that might be a good idea...she said I was rude...I asked her to transfer me to someone else. He was supposedly from the corporate office and was nice but could do no more than say sorry. I have worked for major retailers all my life...I have never ever seen such a lack of professionalism and basic customer service policy and procedure. Buy the way I have a $35 coupon they gave me that I will never use in a million years! What they should do is pay for the restocking fees on the sheets I ordered form Penny's to go with this... I think I will order from them they know how to value customers!
WARNING WHAT EVER YOU DO DONT BUY FROM OVERSTOCK.COM IT IS NOT WORTH IT!!!!!