Key Bank USA Complaint - Fee Bank USA
WASHINGTON -- Key Bank is a horrible financial institution which seems to only be staying afloat by how many customers they can gouge. I am one of the many who will feel the pain from their new processing policy. Now, no matter if you make a deposit to cover items that have yet to post against your account (credit or debit) they will back date the overdraft fee against you. What I love is how they will even do this if the merchant made a mistake on the processing side. So if you are over-charged they will charge you even if the charge is corrected later on, and if you are under charged they will go back and post date the charge that would have occured had it been charged that way in the first place. I don't know, but this sounds illegal and if not that then certainly horrible customer relations. I am sick of being abused by there zero tolerance fee policy they have adopted. Their replies on there website our all automated text book answers that don't address the issue at hand. I will certainly advertise my experience to everyone who inquires about banks to avoid every opportunity I get.
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