Heritage Towing Complaint - Horrible and RUDE - Towing

Review by lizzylou9022 on 2011-09-30
When arriving at the towing office to retrieve my vehicle, I was understandable frustrated but not irate. I did not swear or yell at the secretaries and was simply trying to explain the situation and understand what had happened and why so that I would not fall into the same mistake again. The owner appeared and accused me of being argumentative and yelling and swearing at him which was not the case, he also insulted my family who was trying to help me as well. I know towing companies are not in the business of customer service but I have never been treated with more disrespect than at this company. I left feeling angry and belittled, and almost in tears. This is a horrible business establishment and hard to find. You need a map to get to the lot where they keep the cars and even then there are no signs and nothing is professional. AWFUL!!
Comments:1 Replies - Latest reply on 2011-10-01
Posted by Alain on 2011-10-01:
Was this the Heritage Towing in Utah or NJ, what was your vehicle towed for and did you recover it? You might be able to file a complaint about the rude service (it probably wouldn't do much good), but you've all ready taken the most effective action by warning other consumers about the attitude you encountered.

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