Heritage Towing Complaint - Horrible and RUDE
When arriving at the towing office to retrieve my vehicle, I was understandable frustrated but not irate. I did not swear or yell at the secretaries and was simply trying to explain the situation and understand what had happened and why so that I would not fall into the same mistake again. The owner appeared and accused me of being argumentative and yelling and swearing at him which was not the case, he also insulted my family who was trying to help me as well. I know towing companies are not in the business of customer service but I have never been treated with more disrespect than at this company. I left feeling angry and belittled, and almost in tears. This is a horrible business establishment and hard to find. You need a map to get to the lot where they keep the cars and even then there are no signs and nothing is professional. AWFUL!!