Hotels.com Complaint - Do Not Use - Spread The Word
I will never use Hotels.com again, and I am spreading the word and helping save others from using this pointless service. By booking with Hotels.com, you are assuming much more risk than if you simply contacted the hotel directly. Even if hotels.com's rate is lower, the hotel is almost always honor that reduced rate. Thus, there is no point in using Hotels.com because they don't guarantee anything. They even consider a non-smoking room as a "special request." And when (not if) you do encounter problems, you will experience some of the worst customer service ever. I strongly advise against using this company, ever.