COX communications Complaint - COX TV– terrible service, user-unfriendly interface
We switched to COX recently, but given an opportunity, we would switch in a heartbeat to any other cable company. Unfortunately COX is a monopoly in our area, and they could care less about customer service and general usability of their product.
First, service is very unreliable; in any given time many channels are off air and can’t be accessed. Only free air channels work consistently, so if you like to watch HBO or MSNBC, you may be out of luck. However, they bill for the channels that are not available half the time. In all fairness they should issue refunds to the customers who they shortchange on a regular basis.
Second, the programming guide (the grid) is unusable. You can’t make favorites list for the grid, so even if you have your favorites on TV remote, you will have to scroll through all channels on the programming guide. There is about a thousand channels there that we do not subscribe to, including those off air, but they’re still are in the guide lineup.
There is no other way to find out what’s on. It may not sound as a big deal, but it is extremely frustrating, because you simply can’t find what’s on right now, flipping through hundreds and hundreds of cannels you do not want.
This mess makes it impossible to find out what will be on next – you have to flip through all the cannels. COX does not have picture in picture, so if you switch to guide, you can’t continue watching what you’re watching.
Third, COX constantly rearranges its lineup. However, abandoned channels stay on and there is no way to skip them! So if you flip with your remote, sometimes dozen of empty channels show up with horrible screeching noise before you actually get to watch something. There is no way to get rid of them; they stay in the lineup, sometimes for months which is very aggravating. And when COX migrates their channels, all the numbering changes, without warning, but all these empty channels will show up in your favorites and there’s no way to get rid of them.
COX cable is probably the worst product in the world, but they have very aggressive marketing and they are a monopoly. If you have nay other choice, stay away. The only result of our switching to COX cable is that we are watching considerably less TV, because it is simply impossible to watch!