Office Max Informative - CTRLCenter a joke
I recently bought a brand new Toshiba laptop and I knew I needed a good anti virus software. After talking with them about what would work best for me, it was highly recommended I purchase CTRLCenter PC Protection
which uses McAfee and provides me with tech support 24/7. I also purchased the extended warranty
and I really liked the idea of having access to a PC tech 24/7 to help resolve any issues that might arise. Well, issues arose after only one week!! I set it up just like I was told prior to going online.
One week later the first call was because I kept getting these strange
pop-ups that were not allowing me to do anything. 2 hours later, after they accessed my PC they supposedly removed it the virus I was told all was safe. The tech told me I had a pretty extensive malware bug
and he finally was able to isolate it and remove it. The very next day, my touhpad stopped scrolling. I called again and they accessed my PC again and something then happened to IE. They said I needed to call Microsoft who in turn said I needed to call Toshiba. I called Toshiba and they walked me through a few steps and it waas working again, or so I thought. On day 3 I had trouble yet again with IE and now with Google Chrome..anytime I typed in a website, I was taken to another strange site. I was at my wits end..I called CTRLCenter tech again and after 7 hours of working on it I was told that IE was shot and I needed to follow this long list of steps when going to any website because whatever virus I had messed everything up. My issue is I spent $129.99 for this protection and less than 2 weeks later was infected and it totally messed up my PC. Thankfully, Office Max did take it back and I got another laptpop. This HP comes with Norton for days, and after that I am not sure which one I am going to use. Norton seems great so far, but I am extremely paranoid right now about any website. I will not be using CTRLCenter anymore and I think I will be trying to get my money back for that.
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