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Office Max Informative - CTRLCenter a joke - CTRLCenter PC Protection
CTRLCenter PC Protection
I recently bought a brand new Toshiba laptop and I knew I needed a good anti virus software. After talking with them about what would work best for me, it was highly recommended I purchase CTRLCenter PC Protection
which uses McAfee and provides me with tech support 24/7. I also purchased the extended warranty
and I really liked the idea of having access to a PC tech 24/7 to help resolve any issues that might arise. Well, issues arose after only one week!! I set it up just like I was told prior to going online.
One week later the first call was because I kept getting these strange
pop-ups that were not allowing me to do anything. 2 hours later, after they accessed my PC they supposedly removed it the virus I was told all was safe. The tech told me I had a pretty extensive malware bug
and he finally was able to isolate it and remove it. The very next day, my touhpad stopped scrolling. I called again and they accessed my PC again and something then happened to IE. They said I needed to call Microsoft who in turn said I needed to call Toshiba. I called Toshiba and they walked me through a few steps and it waas working again, or so I thought. On day 3 I had trouble yet again with IE and now with Google Chrome..anytime I typed in a website, I was taken to another strange site. I was at my wits end..I called CTRLCenter tech again and after 7 hours of working on it I was told that IE was shot and I needed to follow this long list of steps when going to any website because whatever virus I had messed everything up. My issue is I spent $129.99 for this protection and less than 2 weeks later was infected and it totally messed up my PC. Thankfully, Office Max did take it back and I got another laptpop. This HP comes with Norton for days, and after that I am not sure which one I am going to use. Norton seems great so far, but I am extremely paranoid right now about any website. I will not be using CTRLCenter anymore and I think I will be trying to get my money back for that.
which uses McAfee and provides me with tech support 24/7. I also purchased the extended warranty
and I really liked the idea of having access to a PC tech 24/7 to help resolve any issues that might arise. Well, issues arose after only one week!! I set it up just like I was told prior to going online.
One week later the first call was because I kept getting these strange
pop-ups that were not allowing me to do anything. 2 hours later, after they accessed my PC they supposedly removed it the virus I was told all was safe. The tech told me I had a pretty extensive malware bug
and he finally was able to isolate it and remove it. The very next day, my touhpad stopped scrolling. I called again and they accessed my PC again and something then happened to IE. They said I needed to call Microsoft who in turn said I needed to call Toshiba. I called Toshiba and they walked me through a few steps and it waas working again, or so I thought. On day 3 I had trouble yet again with IE and now with Google Chrome..anytime I typed in a website, I was taken to another strange site. I was at my wits end..I called CTRLCenter tech again and after 7 hours of working on it I was told that IE was shot and I needed to follow this long list of steps when going to any website because whatever virus I had messed everything up. My issue is I spent $129.99 for this protection and less than 2 weeks later was infected and it totally messed up my PC. Thankfully, Office Max did take it back and I got another laptpop. This HP comes with Norton for days, and after that I am not sure which one I am going to use. Norton seems great so far, but I am extremely paranoid right now about any website. I will not be using CTRLCenter anymore and I think I will be trying to get my money back for that.
Comments:
Posted by jabooty on 2011-11-22:
Trying to figure this one out. You purchased CTRLCenter services and the extended warranty. CTRLCenter helped you out at every turn, and OfficeMax replaced the computer when nothing else could be done. In other words, every part of what you purchased worked in the way it was supposed to, and you're saying you'll never buy it again?
Posted by Josh on 2012-03-29:
That is what it sounds like. It sounds like the user messed the computer up pretty bad by falling prey to multiple bait-virus attacks and Office Max was there every single step of the way. In the end the damage that the user did to the computer was too extensive and that is when the warranty kicked in to replace the laptop and the Guarantee that comes with all Ctrlcenter products kicked in to refund her money for the Tech Support when the Tech Support came upon an unresolveable issue. It is a shame that some people can get such exellent service and then give a product a bad rating over their own ignorance. If she had not purchased the warranty or Ctrlcenter she would have had a $500 paperweight after only 1 week.
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