AT&T Long Distance USA Complaint - Customer Service Lies
I cannot believe the number of ways that ATT cust service has lied to me. They owe me a large refund and each time I call they tell me the check has been cut and it is on the way. A month and a half later I have been give many stories that don't agree, several dates that the check was sent, and mailing times of 2 weeks to 30 business days. Now I now the Post Office isn't that slow. They even had time to send me an updated statement that took about 3 days.
Do Not do business with this company, their customer service will pretend not to have your account and in the next breath tell you a series of lies about what is happening to the account they don't have a record of. They will not give you anyone who can give a real answer, they just say wait 2 more weeks, or 30 days. There are no alternate numbers. No one to call for resolution.
They will not help you, they will not provide quality customer service. Do not use ATT