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Barclaycardus also known as Carnival mastercard funpoints Complaint - Customer services and availability of online services
Complaint
PO BOX 13337, PHIADELPHIA, PENNSYLVANIA -- I applied for this card like many while, on a cruise to earn point toward the next cruise. I have many credit card and have good credit, I have been known to cut it close at times but online banking always saves the day. That is until I opened this one.
My first month I did not receive a statement at all. Then when I did I was unable to access the acount on line, this as been an issue every since. I did call and they redirected me through Juniper Bank on one occasion, so when I could not access it I even tried that, to no avail. I have tried everything. The problem I run into is last month when I was doing my bills and gave up trying to find a site that would open and called the person answering my call was rude and disrepectful. He kept repeating himself as if I did not understand him. He was insisting it was the next day as he was in a different time zone.
This company either needs to get it together and have an accurate web site that folks can go to and pay their bills and see activity, or allow us to call in payments for free, or anounce that there is NO ONLINE PAYMENT OPTIONS! YOU MUST DO SNAIL MAIL! WHICH IS OBSERD IN THIS DAY AND AGE.
This is supose to be a fun card for folks from all over the world and this seems not only miserable to me but is possibly lowering my score for being late and costing me to much TIME and MONEY to be fun.
My first month I did not receive a statement at all. Then when I did I was unable to access the acount on line, this as been an issue every since. I did call and they redirected me through Juniper Bank on one occasion, so when I could not access it I even tried that, to no avail. I have tried everything. The problem I run into is last month when I was doing my bills and gave up trying to find a site that would open and called the person answering my call was rude and disrepectful. He kept repeating himself as if I did not understand him. He was insisting it was the next day as he was in a different time zone.
This company either needs to get it together and have an accurate web site that folks can go to and pay their bills and see activity, or allow us to call in payments for free, or anounce that there is NO ONLINE PAYMENT OPTIONS! YOU MUST DO SNAIL MAIL! WHICH IS OBSERD IN THIS DAY AND AGE.
This is supose to be a fun card for folks from all over the world and this seems not only miserable to me but is possibly lowering my score for being late and costing me to much TIME and MONEY to be fun.
Comments:
Posted by Alain on 2011-10-04:
Your best bet, at this point, is to get rid of the card as fast as you can. It's not worth the time and the trouble to keep this card for "fun points".
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