Cable One Complaint - I feel misused - Phone/Internet/Cable
I have been a Cable One customer (TV only), in the same location, for over 16 years. Last year I switched phone and Internet to Cable One also. I was sold a package but was not told that it was for a year only and would increase (hugely: see below) on the anniversary. That salesperson is no longer with the company but, oddly, I am.
Cable TV doubled, Internet connection went up by $18. Phone and modem stayed the same. I just found out that my phone anniversary is 8 - 9 months away, and I can't wait to see what kind of unconscionable hike I will face on that then. This year's hike is an astonishing 41.5%.
When first informed of the hike, by mail and popups, I complained in another online venue and received a prompt call from Cable One. That individual followed the party line in encouraging me to buy a cheaper package with tons of stuff I will never need. I'd love to see the hike on that one, this time next year. Of course, the individual could give me no idea what that hike would be.
After telling me that continuing my present package would cost me MORE than the letter I was holding in my hand said it would, the person checked with a supervisor and found out that I was right. (Does the image of trying to find a portion of the anatomy with both hands, a flashlight, and a map come to mind?) He forgot to factor in the cost of the modem. Then the bill came, and it was even $2 higher than that.
I just got off the phone with Cable One. They can't explain the discrepancy.
And this is after 16+ years of perfect attendance. Where do you find customers like that these days? Why aren't they appreciated -- nay, cherished? I will be shopping around, but the choices in this rural area are limited, and Cable One darn well knows it.