Maggiore Car Rental Complaint - Really stay away! Money trap system!!!

Review by themaryla22 on 2011-10-03
Stay away if delivering side of your trip is Rome!!! The way the company operates in Rome is kind of money trap. When you are expected to leave the car at central station, after reaching at the right time to the right spot, the lady sitting at the office tells you that you need to take the car to the parking lot. It is all fine but the problem is that the parking is an unidentified one that you have to search (as a foreigner) at least half an hour to find it. Therefore an unaware customer is delayed for minimum 30 minutes which means paying for 1 day extra that you can never take it back. Other interesting point is the way they get the car back. They ask you to leave the car where there is nobody there (washed) and drop the key into a box. So you basically see nobody to ask how they deal with your blocked money and even you receive no invoice on what is calculated and how! The service is really poor and after 1 month you receive a reply that sorry you can't get the money back.

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