Budget Rent a Car, Webster, Texas Complaint - Total Rip Off!!!
Extremely dissatisfied. We always rented from Enterprise. Budget ran a sale. Yeah, Whatever! Their special - 42.00 a day. Quoted insurance at 26.00. 13.00 a day for extra driver. When we returned the car, they came back and stated 26.00 a day for insurance. We had full coverage already including rentals. They never explained it would be 26.00 a day. The female - owner - was extremely rude. Said - you signed the contract. ok, I have no problems with contracts, as long as they explain in detail what they are doing. We spoke to the male owner - nice gentleman. He said we would not pay more than 168.00 for four days. The female - RUDE! said 350.00 for four days after we returned the car. (Also, my wife spoke to the gentleman and told me to call him. When I called the RUDE female would not put him on the phone. So in essence, I WOULD NEVER EVER RENT FROM THIS COMPANY AGAIN. She is out to TAKE your money. She said she was the owner. I said can we not work this out. She said NO - YOU HAVE TO PAY!!!!!!!!!! BAD BAD BAD - SHE WAS SO EXTREMELY RUDE!