LA Fitness Complaint - So Unprofessional and Unethical
I have been experiencing the worst customer service at LA fitness and am unable to get in contact with the right people to help me. Previously, when I join the young lady that sign me and my friend on my account gave us the wrong tags, instead of documenting the tags correctly they let it go on for months. When I request for someone to be taken of my account they kept charging me for that person so I tried to cancel my services. I have spoken to the Operational manager several times and each time he gave me a phony name. I call the customer service line for them to tell me that they do not have Manny [snip], and the real name of the man was Lawrence. On the 22nd I got a call from the sales representative willing to wave all the past balances if I rejoined, I told her I would be the only one rejoining she debited my account and told me I shouldn’t have any problems. Well, today I go in and was treated very poorly by a young black man, he gave me a phony name wouldn’t give me his supervisor's name or number (Lawerence), he refuse to let me speak to someone else and threaten to charge my account for the past due balance that was suppose to be waived. I asked to get the corporate contact and he said is corporate and that everyone reports back to him. I really love coming to the gym because the other trainers are very sweet and even the cleaning crew speaks and helps me out. But I am so disgusted at the treatment that I received today that I don’t want to come back. The treatment that I received today was not only unprofessional, but also very unethical and I refuse to invest my time or money where I can not get treated right. Several times I have address this young man that he has my account documented wrong and for him to be so selfish, and indignant to correct the situation and provide go face to face customer service is shameful on your company.