Qwest Complaint - Incompetent and Uncaring Idiots
When we moved from Arizona to Florida last spring, I canceled my bundled phone/internet/Direct TV service through Qwest. I received a final bill that included Direct TV service for the month after our move. When I called Qwest, I was instructed to send them a reduced amount, which I did. For the next five months I heard nothing from them although they had a forwarding address and a cell phone number. This week I got a threatening phone call from a collection agency, insisting that I still owed Qwest money. When I called Qwest I told told that I had been given incorrect information about my final bill and the only way they could assure no further dunning phone calls was to pay with a credit card or a debit card.
Obviously I'm not going to give these crooks my checking account information, so I paid with a credit card. (Oh, and there was a $4.00 service charge.) The charge hasn't shown up on my online credit card account so I called Qwest back. They tell me the charge has been removed from my account but I have to wonder since they STILL didn't have my new home address or new land line number on record.
Do these people keep records on 3 by 5 index cards? Maybe they try that new "computer" thing. It can't be worse than whatever they're using now.