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Qwest Complaint - Incompetent and Uncaring Idiots - Billing for Direct TV

Billing for Direct TV - Complaint
Review by mandycat74 on 2011-10-04
When we moved from Arizona to Florida last spring, I canceled my bundled phone/internet/Direct TV service through Qwest. I received a final bill that included Direct TV service for the month after our move. When I called Qwest, I was instructed to send them a reduced amount, which I did. For the next five months I heard nothing from them although they had a forwarding address and a cell phone number. This week I got a threatening phone call from a collection agency, insisting that I still owed Qwest money. When I called Qwest I told told that I had been given incorrect information about my final bill and the only way they could assure no further dunning phone calls was to pay with a credit card or a debit card.

Obviously I'm not going to give these crooks my checking account information, so I paid with a credit card. (Oh, and there was a $4.00 service charge.) The charge hasn't shown up on my online credit card account so I called Qwest back. They tell me the charge has been removed from my account but I have to wonder since they STILL didn't have my new home address or new land line number on record.

Do these people keep records on 3 by 5 index cards? Maybe they try that new "computer" thing. It can't be worse than whatever they're using now.

Morons.
Comments:
Posted by trmn8r on 2011-10-04:
If I understand you correctly, the last thing that Quest told you was that the charge that was sent to collections was removed from your account, and this explains why your credit card was not charged.

I would stay on top of this. What about the collections issue? Is this on your credit report?

I wouldn't assume this is going away completely until it has.
Posted by drugdoc121 on 2011-10-04:
I always have such a hard time reading a review where people are called "idiots" and "morons". JMHO.
Posted by CenturyLinkHelp on 2011-10-10:
Hello,
Due to the deconsolidation and timing of when the bills post, this can be a legitimate charge or an n unfortunate miscommunication. We do not want it to impact you negatively and would happy to take a look and let you know that status.
Please send your account inquiry to this address: TalkToUs@CenturyLink.com include the address and number where service was located and an email where we can respond, we’ll take a look and let you know either way.
Regards,
Steve@centurylinkhelp

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