Sprint Complaint - The whole company and sprint service
I switched to Sprint in July of 2011 with 2 phones from At&T after 10 years. Also added another phone. I switched because I was offered more of a discount for being a government employee and for the port in credit. I have been having problems from day one. Constant dropped calls, one phone was not working properly, constantly taking pictures by itself. I contacted Sprint and they told me they couldn't send me another phone, I had to go to a Sprint store for them to look at it. I left the phone there for 2 hours and came back, they said they reset it and nothing was wrong with it. As soon as I got into the car, it started acting up again. By the time I got back into the store, it stopped doing it. The problem was apparently intermittent because the rest of the night it did the same thing on and off. When I went back into the store, they said they could do nothing about it. I asked if they could exchange phones. They said they couldn't because Sprint wouldn't reimburse them for a phone that nothing was wrong with and that was that. When you're on the phone with them, you're on for hours and no one knows what they are talking about. The other issue was the port in credit. It wasn't explained to me that I had to keep my old phone number to get the credit. They offered me the choice and I chose a new number because of the area I live. The old number was from a different state. They wouldn't even give me that courtesy. I would not recommend this service for anyone. It's nothing but headaches. Go to At&T, their service is great and they give you no troubles!