Sleep Number Bed Complaint - The Sleep Number Bed Is A Total Ripoff
Due to my profession, I usually have back pain therefore a restful bed is essential for me. I decided to purchase a P5 Sleep Number Bed. What a complete piece of garbage. First of all, the beds in the showroom are much more comfortable than the actual bed that you will receive. I tested this theory by actually driving to the store to compare and there was a huge difference from my bed to theirs. At the softness level I desired the bed sagged like a cheap air mattress on a camping trip. My back pain actually worsened. I was told that was how the bed was "adjusting" to my number... Okay.... Here is the icing on the cake. I called customer service only to have a rude representative of the company basically telling me that's the way it's supposed to be. They made me leave my work to help them troubleshoot the problem because they won't sent a tech to do this. Last but not least, they charge 199 dollars if you are requesting the bed to be returned!!!!! So you pay 167 dollars for the set up and when you hate it and don't want it they hit you up for 199 more!!!! Avoid this Company!!! DO NOT PURCHASE A SLEEP NUMBER BED!!!!!!!!