Verizon Wireless Complaint - Thanks Verizon Wireless! You taught me a valuable lesson!
Dear Verizon Wireless,
This is a success story. Today, I would like to thank Verizon Wireless for showing me that I could get a cheaper service plan, nicer phone, and better customer service at a competing cell phone business, namely Cricket. It was nice for Verizon to demonstrate that as part of the developed world if one company treats me like a valueless member of their business I was absolutely spoilt for choice of companies that wouldn’t do that.
This eye opening lesson was helped by previous encounters with Verizon Wireless “customer service” via friends and family. Guess who are also no longer with Verizon? My friends and family. Foolishly I hung on with the hope that I would be the rare satisfied Verizon Wireless customer. That folly ended this afternoon, October 4, 2011.
Today, I tried paying for my prepaid plan. It’s strange how this particular story starts out with me simply wanting to give Verizon money. I tried paying online to no avail, twice on the instant payment option via internet on my phone, then THREE times calling the payment number. Each time I called I was told there was a problem and got transferred to customer service. Unfortunately the wait was so long I kept having to hang up until the third call, after 30 minutes of waiting, finally saw me speaking to a customer service representative.
What was wrong? Verizon Wirelesses credit card payment software had a glitch. The solution? I, the Verizon customer who had done nothing wrong, would need to go to a store and purchase a special card to use OR I could buy a $1.99 24-hour service plan and try again tomorrow. Aren’t I the lucky girl who gets to keep her fingers crossed in the hopes that the system will work tomorrow. Because if it doesn’t I get to be on hold for another half hour and pay another $2 for 24 hours worth of service until it does work.
What truly flabbergasted me was the lack of apology or willingness to compensate me, again the customer who had done nothing wrong, for Verizon’s mistake. They immediately assumed I would be willing to spend additional time and expense to work around their self-created problem. I suppose it was naïve to think that Verizon would be willing to compensate me for the time, hassle, and broken promises of providing me monthly service by simply paying for the month of service they made me incapable of paying for.
This is when I realized I’m an American! I’m used to voting. Sure, sometimes I do it via paper ballots but today I’m going to do it a different way. I’m going to vote for Cricket by walking away from Verizon Wireless, and the terrible customer service I was given, and into a Cricket store. Now I am free to pursue life, liberty, and happiness through decent service with my new phone company.
Thanks Verizon Wireless!