Verizon Wireless Complaint - Verizon added negative credit feedback from someone else's account
In January of 2011 I got a call from a collection agency that was trying to collect an arrears of $338. The only problem was that I was not in arrears and never had been.
Through out the year I have called Customer Service, Collections, Recovery, and Security. I have sent letters to Collections, Recovery and the president. So far they all agree that the account in arrears is not mine. The person in arrears has the same first and last name, but a different middle initial, and clearly the account has a different SSN.
In spite of all the contacts, Verizon has put negative feedback on my credit history. After 2 different contacts with Verizon where I was assured that the negative feedback would be removed, Verizon sent me a collection notice offering to settle for 1/2 the money.
After sending a complaint to the Attorney General in NY, and a letter to the president of Verizon, I was contacted by an "Executive Response representative". This lady proceeded to try and convince me that Verizon had not made any error, but had provided the correct info to the credit reporting agency who had then made the mistake. However, when I provided her with documentation showing that apparently the collection agency had made the error, then 2 credit agencies had made the same error, and then Verizon itself had sent the collection letter to the wrong person, she had no explanation. She committed to getting more information and would call me back on Monday. Three weeks later, and a few more calls, and of course I have not heard a word from her, not even some new Verizon lies.