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Kirby's Restaurants Complaint - Kirby's Hates Kids - Restaurant

Review by Angry Guest on 2011-10-05
My sister was in Kirby's Syracuse yesterday with her year and a half old son. My nephew can't talk yet and makes loud grunting sounds to communicate. The manager came over and asked her if she wanted crayons for him, she replied "no" as my nephew eats them... at the end of the meal, he came over and told her that their meal was on them and not to return as he had to apologize to everyone else in the restaurant for her. SERIOUSLY???? HE IS A BABY! My sister cried all day yesterday. I will NEVER eat at your restaurants again and will make sure that everyone I know hears about this, it is just WRONG. I encourage you to think twice before giving them your business.
Comments:8 Replies - Latest reply on 2011-10-05
Posted by Anonymous on 2011-10-05:
What I said was there was not enough information provided to know if the manager was out of line or if there was a reason for their actions. Sometimes as parents we have to make the choice to remove our children from public if they are causing a disruption. In no way am I accusing the author of wrong doing. Thank you.
Posted by drugdoc121 on 2011-10-05:
+10 just cause- and I have 2 little children myself. I however am also conscious of other patrons who have just as much right as I, to enjoy a meal they paid for.
Posted by Anonymous on 2011-10-05:
There are a few places that I have heard on the news in different states that no longer allow children under a certain age to eat in their restaurant. Since we do not have particulars on this situation it may have been appropriate for the mom to take her child outside if he was being disruptive. However, if this was not being disruptive then you do not single them out to be banned from the establishment unless you are going to make a company wide policy.
Posted by Anonymous on 2011-10-05:
It's true John..there is a really good oyster bar a couple hours from where I live that has a sign at the entry and another on the inside that says no children under the age of 9.
Posted by Anonymous on 2011-10-05:
That's fair. If I ate seafood I'd eat there. It's nice to enjoy a good meal with no disruptions.
Posted by Nohandle on 2011-10-05:
It's a shame your sister cried all day yesterday but is there a possibility your nephew was more disruptive than either of you realize? The manager offered crayons to entertain the child, which was refused, and then no charge for the meal. I think the problem was being told not to return.

I've been in restaurants when I honestly wondered why someone didn't ask that parent to remove himself and his child. I've also seen some older children acting like numskulls, the age they should know better, and the parents just ignored them or smiled sweetly at whatever they were doing.
Posted by Starlord on 2011-10-05:
I am sorry the woman cried all day, but she hqad not excercized her responsibilit as a parent to teach her child not to be so loud. If he eats crayons, what is the harm? Crayons are made of non-toxic materials, thanks to our 'nanny' gubment. She had no consideration for the other diners, who have the right to enjoy their meal in a peaceful environment. I am afraid if I had been there, I would have approached her table and requested she do something about the disturbance. I am not anti-child, but if I am putting out good money for a meal, I do not appreciate a child's noise. It just is not the same as mellow background music.
Posted by NicoleM on 2011-10-05:
That is sad that your sister was banned from the restaurant. If the child really was that disruptive, the manager could have possibly handled it a different way rather then banning a customer.

I will say that it's very important to me to keep my kids quiet and polite in public places, whether a restaurant or store...anywhere. They are 2 and 3, and the moment they start acting up is the moment we stop what we are doing, get the bill, check out, and leave.

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