Cordia Communications, White Plains, Ny 10602 Complaint - Telephone Service
ON AUGUST27th 2011 I REPORTED MY TELEPHONE SERVICE WAS OUT OF ORDER, THE ASSOCIATE TOLD ME ON THE 31st of August a service person will be at my home at 7pm. On the first of September when I called to inquire why no one came or called, they said my phone was fixed on the Wednesday. I told them the only thing seemed to have been was from completely dead to such a loud humming, we have to scream and understand very little. Then said we will submit another ticket. I have since called them over 7 times. The phone has gone to completely dead, to a loud humming to crossed lines with other people screaming on their phones. They have been EXTREMELY rude to the point of on Saturday, their customer service associate cursed at me and slammed the phone down. I tried making a complaint to their Supervisor, Bill, and he also was rude. I said please put yourself in my place, I have been out of telephone lines over a month, have extremely patient. Since I work from home, I need my line up. So far I have lost some of my income.
On the back of it all they are still expecting me to continue to pay my bill. He said there is nothing he can do. As it is now, I cannot even move to another company until this is resolved. I do need Legal advice from you as to what steps I need to tale. I am beyond upset.