ALLTEL Complaint - The time it takes Alltel to post a payment
TENNESSEE -- This has happened to me twice, and has also happened to all Alltel users that I know.
I mailed a payment to Alltel on July 13, 2005. The due date was July 25, 2005. The disconnection date was August 2, 2005. My payment was not posted by Alltel until August 3, 2005. Where was my payment for 20 days? Had I been like most people and not called to follow up on the receipt of my payment, I could have been disconnected. I believe a reconnection fee is really high. Does this happen to everyone, or just me and my family and friends. I believe that Alltel purposely holds payments until after the disconnection date to make more money from people. I called and asked to speak with someone in their accounts receivable dept. and I was rudely informed by one of their hateful agents that, "We do not just have people sitting in a room all day receiving payments". ISNT THAT OBVIOUS!!! I was also rudely informed that the fact that it took 20 days for my payment to be posted was my fault. I was only allowed to make a complaint to a person in the billing dept. or a person in the financial services dept. A phone agent, someone that talks to 200 people per day and does not have the least bit of concern for me. I was refused a manager, or anyone higher than a highly underpaid phone support person that cares nothing about Alltel and how it's customers feel. I told them I would disconnect my service as soon as I come up with $200.00 to get out of my contract. I was left under the impression that their phone agents were just like, "Oh well... not a problem for me, I still get paid". Apparently, my business is not appreciated by the company even though I have been a customer since 1998. Maybe Cingular or Verizon will treat me better, who knows?
OH NOT TO MENTION IF YOU SWITCH BILL PLANS IN THE MIDDLE OF THE MONTH, THEY WILL RIP YOU OFF WITH WHAT THEY CALL PRORATIONS! There should be some prorations, but do the math, theirs are double even triple!