Virgin Atlantic Airways Complaint - The worst major airline
I have sent a complaint litter before and stated that I had a very bad outgoing flight experience and was regretting the flight back as you can read in this previous letter which was sent to you Virgin Atlantic on 5/31/2011;
(I and my two kids flew Virgin Atlantic from lax to Amman Jordan connecting in London with BMI. The flight was on time, that’s the only positive thing I can say about this flight, the entertainment, what entertainment? There was no service on the TV screen the whole flight to London, the food service was awful, and the food portions were very small. Only two food serving on the whole (11 HR.) flight, and when calling the flight attendants were very rude. In other words very poor service…I still have to fly back for the return flight. im really concerned about that flight. I will never fly or recommend Virgin Atlantic Airline to anybody!!!)
On the return flight back I called Virgin Atlantic airlines to confirm the flight 3days before the flight date. They told me ok you’re confirmed. Great so far so good until I went to check in at the airport ticketing desk, where they told me that I don’t have a ticket that my ticket was canceled. That’s when I called my husband in California and then he called Virgin Atlantic airlines to find out what is the problem. He was told at the first call that there was a flight change, that somebody had called and changed the flight number and that in order to reissue and release the ticket he had to pay $600.00 first, he told them that neither me or my wife had called or authorized or did any change on that flight at all at anytime. They put him on hold for about 15 to 20 minutes to find out what had happened to cause this. After about 15-20 minutes they came back saying that the person that did the change was our travel agent at that time he called the travel agent while Virgin Atlantic was still on the line but he had to leave a message because it was after hours here in California. Because of the flight time and that my flight was about take off in approximately one hour his hands were tied and had to pay the $600.00 in order for me to catch my flight so my kids can get to school the flowing Monday which I told the ticketing desk and of course they did not care and did nothing to help. After he payed 600.00 they said that to give them about 5 minutes for them to process. After about 5 minutes they did not reissue the ticket my husband called Virgin again, they re-checked the ticket validation and reason for the hold or cancellation Of the ticket again and said that the credit card number was not correct and they need a different card number which he gave them another card number so that I can make my flight. After it was processed and approved and my ticket was issued he asked them again why the extra charge, after putting on hold for another 20 minutes they came back and gave him different reason for the flight number change and the reason for the extra charge, this time they said the reason is that BMI airlines had changed the flight number only and that even though virgin Atlantic charged HIS Card for the extra charge they told him you have to take it up with BMI airline…this flight was the worst airline experience I have ever encountered from departing to the amazing heartless return flight. This would be the last time I travel with or recommend Virgin Atlantic to anybody I know and I will email copy to customer relations and post it online reviews….