Knology Complaint - Poor service - Installation
I contacted Knology b/c they just came to my area of grovetown and had a great deal for a bundle for 79.99 for the first yr with no contract. I set up my time for the technician to come btw 2-4. The technician did not show up till 6 pm. When he arrived, he smelled like marijuana and was dressed very unprofessional. I was supposed to get the Hd box w DVR, wireless Internet. Thus was supposed to b addons that I had w the bundle. Well not only does he say he doesn't have the wireless router but says he was not told about the DVR and that I had to pay an extra 10. I was told that I was to pay $139 to the technician but he had no receipt and did not complete the order. When I told him that I would not write him a check till he had brought all the things that were promised, he said he had to uninstall everything. I was astonished at the service I was getting. I told him to take all his stuff and that I was going to go with Comcast. They are more expensive but I have ne'er had a problem with the techs. Comcast came the next day and they will bill me for the charges. If I don't want the service within the 30 days I have it, I can cancel it and get my money back, including the installation fee. Also, they have no contract so I can cancel any time. I would rather pay more money for good customer services and no hassles which means no headache. I should have listened to my friends and the other reviewers.