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Discover card Complaint - Charge backs - Wedding dress
Wedding dress - Complaint
I was with Discover card for almost 10 years and in ther past 24 months I spent 24,000 with thema nd paid in full every dollar, not to mention never ever charged anything back ever!!!! For our wedding we went to J Del OLMO Bridal Gallery in Coral Gabels for my wifes wedding dress. She picked out the dress put 3,500 down and waited for alterations to be made so the dress would fit. Three days before the wedding she went to try the dress on and none of the alterations were made!! They had taken off pieces of the dress with out permission and never did the alterations ask for. Long story short we had to go next door and buy another dress. We disputed the charge and Discover sided with the store!! I closed my open line of credit of $8,000 and will never use discover again!!!
Comments:
Posted by MDSasquatch on 2011-10-07:
next stop...small claims court?
Posted by Slimjim on 2011-10-07:
The Bridal Gallery must have made a case responding to the charge back. I've never had any problems getting fraudulent activity removed from my Discover, but I've never had a case where the purchase was legit and just went bad. In all fairness, Discover can only do so much. Since they initially start as the arbitrator of a dispute, they will look for certain things to determine fraud, but it has to be convincing for them to intercede on a purchase between a retailer and card holder..
We had a business transaction done with AmEx that the merchant was really fighting for some reason, as a good sale certainly it was not. We followed up the dispute rebuttal again and reopened it. I would do the same here. In our case, AmEx got tired of dealing with it, and just gave us the credit without even getting it back from the merchant.
We had a business transaction done with AmEx that the merchant was really fighting for some reason, as a good sale certainly it was not. We followed up the dispute rebuttal again and reopened it. I would do the same here. In our case, AmEx got tired of dealing with it, and just gave us the credit without even getting it back from the merchant.
Posted by At Your Service on 2011-10-07:
Both MDSasquatch and Slimjim have left really good responses. There must have been good reason for Discover to side with the merchant. If you really feel you're in the right, file in small claims. Let us know what happens.
Posted by Rachel on 2012-04-19:
My Wedding Dress Company made me sign two different forms indicating that all sales are final and that no refunds would ever be issued. I would suggest that the person who posted this open up a lawsuit against the dress company and settle it in court.
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