Geek Squad Complaint - Don't Make the Same Mistake I Did
This is the first service I have ever written a bad review about. I will try to save you all the gory details but the bottom line is that I decided to try the online Geek Squad service to troubleshoot a sluggish computer that would occasionally hang. After several hours of failed remote repair attempts I had a completely disabled system that had to be brought in for repairs. The result was three return trips and almost $500 in repairs over the next 30+ days. I don't mind so much that I had to buy a new hard drive and external backup drive, the problem is the multiple trips it took to figure it out, the badly missed date estimates and the condition in which my computer was returned. At the end of it all I was given a shell of a computer with just the OS loaded and a backup drive with my data. No instructions on how to make it operable and they did not even load the software from the backup device to allow me to restore my files. Instead I am left fumbling through folders trying to drag them back to my C: drive, but they have created new users and permissions and locked access so it will take several days to unravel whatever it was they were trying to do.
I can honestly assess that they have minimal technical skills and do the bare minimum to get you out the door and on your own. I am much worse off than when I started and have spent almost $500 with them to boot.
Add insult to injury, on the feedback form I asked for an e-mail reply, they called instead and when I returned the gentleman's call who had inquired about my review I was told he was with a customer and will call me "right back". I am writing this review two hours after I was told I would get a callback.
I wish I would have checked out customer reviews before engaging Geek Squad.