Babys R Us Complaint - Buyer Protection Plan
BELOW IN WHAT I WROTE PRETTY MUCH EXPLAINS WHAT HAPPENED WITH THE CRIB AND DRESSER. BUT I WAS TOLD TO EMAIL MY INFO AS WELL AS PICTURES OF BOTH ITEMS IVE PURCHASED IN ORDER TO CONTINUE THE PROCESS FOR WARRANTY COVERAGE. AND BELOW IS A REPLY I GOT AFTER SENDING ALL THE INFORMATION REQUIRED.
After reviewing the submitted photo(s), it has been determined that this is not a covered failure. For any further questions that you may have regarding this decision, please contact customer service at 866-212-1975.
(HERE'S MY REPLY)
I feel that your determination is wrong. I've called the 866-212-1975 number that was provided below and was told to reply to this email. I was told that the reason your not covering the dresser/chest is because from the looks of the pictures I provided, the dress must have been over weighed with clothing. First of all, this is my one year old's dresser and how could I possibly over fill or over weigh it with bibs in one drawer, socks in another, and sweat pants in another. Maybe if this product wasn't made so cheap for the price Ive paid it wouldn't come to this. I feel I overpaid for the dresser and the protection plan that doesn't seem to cover anything. The reason I bought the protection plan is to cover anything that is broken or damaged, which the sales women clearly stated it would cover. SO YOUR SELLING SOMETHING AND NOT STANDING BEHIND YOUR PRODUCT OR WARRANTY.
Now, the problem I'm experiencing with the crib is its chipped. The paint and wood itself is off. As you can tell by the pictures. I feel that the crib shouldn't be made so cheap to where it poses a health hazard for my child. That should be covered under normal wear and tear. How would you feel if you walked into your kids room and saw paint ships and wood ships all over his face.? That to me is a health hazard. I believe that a product that is made especially for baby's/kids should be able to with stand normal wear and tear. I bought this product to last till it turns into a full size bed. And I feel that I don't even want the product anymore if it can't be replaced, because I don't know what else might so wrong with it and it not be covered.