Target in Huntsville West Alabama Complaint - Boggus Target Redcard Refund
On 10/05/2011 I spent $187.39 at Target and on 10/06/2011 I returned two items totaling $34.42 of the $187.39 to Target Huntsville West and I must say I was shocked at what happen. After the Customer Service Rep refunded my Target Visa Redcard I looked at the receipt she handed me and she had made two different refunds $12.83 to my Target Visa Redcard and $21.59 to a Mastercard that I knew nothing about..Understand that I had one receipt, one Target Visa Redcard and no Mastercard. My saving grace is that I looked at the refund receipt as I walked away from customer service. I brought it to the Reps attention and she couldn't tell me what had happen other than maybe I had used a giftcard I asked her to look at the receipt and see if I used a giftcard which I didn't. They brought in three other people to figure out what had happen. I was even asked if they could refund me a gift card I stated no I want the $21.59 refunded back to the Visa Redcard. I asked them to figure out why $21.59 had been refunded to a Mastercard I did not own or does not exist. It took them 45 minutes to an hour to correct whatever happen and their explanation was that the system had crashed. One of the Managers offered me a $3 coupon for my trouble I declined the $3 coupon. What an insult!! HunTVille West is the worst Target I have ever been into starting with managers and the customer service reps. I was denied a District Managers number or email address nor would they give me corporates address. I was referred to Guest Services what a waste.. Be aware of refunds being put back on your Redcard or some Boggus card..I decided to destroy my Target Visa Redcard. Was once a loyal customer!!!!
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