Manchester Moving & Storage Complaint - Cannot deliver (or pickup) as promised

Review by gdreeves7188 on 2011-10-07
September 15th. Booked my move from KY to CO with Alex at Manchester Movers. Price was great and they said they could move me at my last minute time frame 10 days later. They said to check out the BBB rating. Well the BBB rating was A+ but that is for the CORPORATE office and NOT the IL office that actually does the scheduling.

I gave him a time frame of Tuesday – Thursday (9/20-9/22) because I had to be out of my apt and on the road by Friday morning. They said they would give a 24 hour call notice. Well Wed night rolls around and no call. I call the office Thursday morning and speak with Delilah who said they were doing a job in Lexington and would be to me between 4 and 6 P.M. for sure. Long story short they didn't show up til 1 A.M. Thursday/Friday.

Now 14 days later I am waiting for my stuff. They won't be here til after 8 P.M. Storage owner is not happy with me because they close at 6 P.M. and driver said if I don't take it tonight they take it with them to Vegas.
Comments:1 Replies - Latest reply on 2011-10-08
Posted by Anonymous on 2011-10-08:
Good review! I have heard several horror stories when it comes to moving companies. While I'm sure there are a few reputable and respectable companies out there, I think the bad far outweigh the good. JMHO

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