Century BMW Greenville SC Complaint - Unauthorized repairs
I took my 2005 BMW X3 with 81,000 to Century BMW in Greenville SC with a complaint about sudden decrease in gas mileage. The service tech thought the problem would be spark plugs but agreed to run diagnostics first. He had the spark plugs changed and charged me over $250 BEFORE running diagnostics. Diagnostics found a hole in an air intake line. Another charge of approximately $800. I challenged the need for both steps and asked for the old parts. The technician insisted agreed to send them but only sent a couple of rubber parts which I guess was the air intake line. But no spark plugs. A conversation with the Service Manager got me no where. He did not even bother to actually understand the situation. Bottom line: my last visit to the only BMW dealer anywhere near my home.