[X]
Write ReviewJump to 
8
Helpful
Votes
Votes
Empire Carpet Complaint - Horrible sales people - carpet
Complaint
I gave this company two opportunities to install carpet in our new. It was potentially a huge commission for the right company. The first guy they sent us didn't even know they were running a promo and said that it was over. Gave us a quote of $6000 for the whole house with no promotion. Later that night we saw the commercial about the current promo and called them back the next day. Next guy that came gave a quote of $12,000 with the promotion! When we asked what happened to the $6000 from the previous guy, he then said, if I give it to you for $6000 will you give me the job? ARE YOU KIDDING ME???!!! He was ready to pocket $6000 for himself! We asked him to leave right away. This is the biggest scam of a company.
Comments:
Posted by Justice-4-All on 2011-10-08:
I always believe in getting several quotes, and not just from the same company. Hopefully you won't be floored by the next one you get...
Posted by ChuhBaca on 2011-10-08:
Flooring seems to be one those industries where there are a lot of cheaters out there.
In most cases, you purchase the carpet from one company, but they sub-contract the installation to whomever they can find. You go in thinking your dealing with one company, but really your dealing with a company and whatever sub-contractor was available that day.
In most cases, you purchase the carpet from one company, but they sub-contract the installation to whomever they can find. You go in thinking your dealing with one company, but really your dealing with a company and whatever sub-contractor was available that day.
Posted by Nohandle on 2011-10-08:
Even if you deal with a locally owned business, many utilize sub-contractors. That's OK with me but I had better have one number to call back if there is a problem of any nature and they, the company I purchased from, best take care of it.
Posted by Skye on 2011-10-08:
You did the right thing OP.
Thanks for warning others about your experience.
Thanks for warning others about your experience.
Posted by Skye on 2011-10-08:
Great point NH, about only wanting ONE phone number to deal with.
Avoids major headaches and run arounds.
Avoids major headaches and run arounds.
Posted by Business Response on 2011-11-29:
Amy, we’re truly sorry for your sales experience. We can assure you that as a company we’re committed to fair and ethical business practices and are disappointed to hear this may have not been the impression you received. It’s our understanding that we did speak with you recently to address your concerns. If you’d reconsider using us in the future, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
